hostess resume example with 5+ years of experience
JessicaClaire
customer service rep
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying [Type] needs to develop and deliver creative solutions. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Skills
Able to Stand for [Number] Hours
Retail Layout Knowledge
Conflict Mediation
Customer Seating
Processing Payments
Staff Training and Motivation
Team Member Motivation
Merchandising Proficiency
Friendly, Positive Attitude
Relationship Building
Team Building
Training & Development
Data Management
Organizational Skills
Active Listening
Team Management
Customer Service
Microsoft Office
Conflict Resolution
Supervision & Leadership
Experience
Hostess, 02/2019 - 06/2020 The Clevelander Hotel – North Bay Village, FL,
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Answered telephone to provide dining information and take reservations.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Stayed attentive to server availability and table turnover to quickly seat guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Communicated with servers about new tables, changes in food availability and customer comments.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Resolved customer service and food-related issues to maintain guest satisfaction.
Food Service Team Member, 11/2018 - 02/2019 Taco Bell – Nacogdoches, TX,
Operated cash register to process cash, check and credit card transactions.
Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Coordinated guest relations to boost satisfaction and brand loyalty.
Sought out and implemented methods to improve food service and team performance.
Maintained order and cleanliness of work areas to conform with health codes.
Acquired new skills to support team and further accommodate customer needs.
Received food orders from individuals and explained offerings.
Complied with company service standards and adhered to inventory and cash control procedures.
Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
Prepared foods depending on menu created by chef for each meal.
Set up, restocked and cleaned dining areas.
Performed variety of duties related to food service.
Followed food safety regulations pertaining to sanitation, food handling and storage.
Server Assistant, 06/2014 - 12/2017 Cafe La Trova – Miami, FL,
Welcomed guests with personable attitude and brought beClairege orders while reviewing menu options.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Maintained adequate levels of linens, trays and silverware items for customers and performed washing and sanitation.
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Carried food orders to specific restaurant tables and served guests.
Set up tables and chairs for parties and large groups.
Assessed dining areas for broken glass, leaks and other safety issues and reported incidents to on-duty supervisor.
Retrieved and transported dirty tableware to dishwashing area.
Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Cleared dishes after courses for prompt table maintenance.
Provided exceptional service to high volume of daily customers.
Delivered customer service excellence by promptly filling orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
Calculated charges, issued table checks and collected payments from customers.
Greeted guests with friendliness and professionalism.
Worked in close collaboration with team members to ensure customers received high-quality service.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Maintained clean and orderly appearance throughout kitchen and dining area.
Supported serving staff in delivering accurate and well-presented food orders.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Stocked customer service stations with paper products or beClairege preparation items.
Made friendly conversation with customers to provide enjoyable bar experience.
Asked customers about meals to assess satisfaction and collect vital feedback.
Resolved guest complaints to maintain complete customer satisfaction.
Education and Training
High School Diploma: , Expected in 06/2014 - Galena Park High School - Galena Park, TX GPA: Status -
Additional Information
im very optimistic person i can get things done in a correct manually way i like to take on new skills and to work in new head spaces
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