Strong communicator and team player with superior work ethic. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Consistently recognized for sales performance and excellence in customer service. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist Manager with table bussing during busy times. Experienced Lifeguard versed in keen observation of swimmers and safety protocols. Offered valuable tips and instruction to patrons of various ages to build confidence and strength in water.
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- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Answered customer questions about hours, seating and menu information.
- Reported concerns about intoxicated guests to management, contributing to safe and welcoming environments for all patrons.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Documented reservations and communicated changes to guests.
- Recorded available tables after seating each party using specialized seating software.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Informed servers of newly seated parties for speedy service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Achieved perfect attendance and on-time record.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed, marketed and sold full range of products and support services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new and potential customers.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Helped students adjust to pool and unfamiliar surroundings, resulting in better results during individual and group lessons.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Increased player strength, agility and game skills through successful practices.
- Introduced games and drills, which helped students to better develop skill levels.
- Established clear benchmarks for performance and monitored individual and team progress.
- Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Warned patrons of unsafe or hazardous conditions and suggested alternative activities during closures.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Saved distressed persons using rescue techniques and equipment.
- Consulted with emergency personnel while securing scene.
- Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
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Resume Overview
School Attended
- Des Moines Area Community College
Job Titles Held:
- Hostess
- Sales Associate
- Swim Instructor
- Lifeguard
Degrees
- Associate of Arts
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