LiveCareer-Resume

hostess resume example with 6+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Experienced customer service leader able to generate leads, connect with customers and close sales. Known for providing unparalleled support to discerning clients. Bringing 6 years of related experience combined with dedication to continuous improvement and personal achievement. Experienced with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Outgoing and skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Skills
  • Flexible schedule
  • Account management understanding
  • Sales Rep knowledge
  • Customer Service knowledge
  • Retail knowledge
  • After sales support
  • Customer needs assessment
  • Time management ability
  • Excellent communication skills
  • POS system operation
  • Reading comprehension skills
  • Documentation and recordkeeping
  • MS Office
  • Verbal/written communication
  • Reliable and punctual
  • Sales expertise
  • Active listening
  • Customer- and service-oriented
  • Outgoing and enthusiastic
  • Effective customer upselling
  • Conflict and dispute resolution
  • Courtesy
  • Service-oriented
  • Effective multi-tasker
  • Professional demeanor
  • Team contribution
  • Sales techniques
  • Problem solving
  • Account management, Client, Listening, Purchasing, Phone
  • Streamline, Clients, Managing, Quality, Time management
  • Allergies, Customer relations, Market, Rapport, Workshops
  • Basic, Customer satisfaction, MS Office, Reading, Written communication
  • Benefits, Customer Service, Needs assessment, Recording
  • Budget, Debit, Networking, Retail
  • Cash register, Documentation, Painting, Safety
  • Closing, Driving, Policies, Sales
  • Excellent communication, Exhibitions, POS, Sales support
  • Interpersonal skills, Floor plans, Presentations, Seminars
  • Cooking, Prevent injury, Problem solving, Telephone
  • Credit, Inventory, Protocols, Phones
Experience
04/2018 to Current Hostess Omni Hotels | Hot Springs, VA,
  • Checked menus to verify current selection availability and cleanliness.
  • Communicated with event coordinators to ensure appropriate and adequate accommodations for larger parties.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Inspected restrooms for cleanliness and availability of supplies 3 times per shift.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Established floor plans to streamline seating and wait staff traffic and maximize floor space.
  • Trained 3 new employees on proper food handling, guest expectations and restaurant protocols.
  • Upsold products to customers, effectively increasing sales.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Educated guests on daily specials and menu offerings, enabling decisions on appetizers, entrees and desserts.
  • Completed opening and closing checklists, including emptying trash, refilling napkin dispensaries, safeguarding all alcohol, dating food and polishing all silverware.
  • Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience.
05/2015 to 07/2016 Summer teacher/ Camp Counselor Moscot | Plainview, NY,
  • Explained principles, techniques and safety requirements of different activities to participants to prevent injury.
  • Protected safety of every person enjoying recreational activities at YMCA by enforcing disciplined and consistent policies.
  • Observed participants for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
  • Participated in camp-centered activities, including canoeing, swimming, painting and softball while monitoring 15-45 campers of all ages.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Created and led safety training workshops for employees.
  • Remained cognizant of camper dietary restrictions and allergies, confirming proper snacks and meals were distributed to each camper.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
  • Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
  • Attained facility targets, including revenue goals and member retention rates.
  • Developed events and programs in consideration of needs, abilities and interests of participants.
05/2015 to 01/2018 Sales Associate Veritiv | Hilo, HI,
  • Provided customers with unparalleled service and support for both in stock and back-ordered items, including placing special orders and calling other stores to find desired merchandise.
  • Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.
  • Provided customers with thorough information on product care and use.
  • Evaluated and processed customer returns and helped customers make alternate sections.
  • Created attractive displays for merchandise to enhance sales.
  • Completed purchases with cash, credit and debit payment methods.
  • Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
  • Established rapport through excellent communication, resulting in closed sales.
  • Processed cash and credit transactions through company POS system.
  • Advised customers in product selection and explained technical functions of mobile devices.
  • Operated cash register to process cash, check and credit card transactions.
  • Attended specialized product trainings to educate associates on industry trends.
  • Maintained up-to-date knowledge of customer buying habits.
  • Described merchandise and explained product operation to customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Listened to customer needs and preferences to provide accurate advice.
  • Worked flexible schedule to accommodate changing customer levels.
  • Met incoming customers and provided immediate assistance.
  • Kept system inventory tracking accurate and updated for optimal usage.
  • Assisted customers with product selection, sales, and returns.
  • Prepared products for sales floor and created appealing product displays.
  • Answered incoming telephone calls with professionalism to provide information about products, services, store hours, policies and promotions.
05/2014 to 12/2014 Sales Representative CUTCO Corporation | City, STATE,
  • Expanded new business, implementing effective networking strategies.
  • Drove client retention by efficiently managing and growing accounts while promoting new products.
  • Maintained client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
  • Interfaced with customers, determined needs, provided recommendations and up-sold services.
  • Assisted customers during the selection process and helped choose the perfect products to meet individual needs.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Managed order process for new and existing customers.
  • Built trust and rapport with prospective patients to understand treatment needs and determine the appropriate level of care.
  • Coordinated various duties, including schedules, payments and allocations between multiple stakeholders while effectively monitoring customer accounts.
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits.
  • Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons.
  • Established appointments with potential customers to showcase products and services.
  • Promoted memorable shopping experiences which resulted in increased customer retention and loyalty.
  • Approached customers with a consultative mentality to uncover and meet specific requirements.
  • Followed-up with clients after installations to ensure quality service and customer satisfaction.
Education and Training
Expected in 2019 Bachelor of Science | Liberal Arts Tennessee State University, Nashville, GPA:
Expected in High School Diploma | Pike High School, Indianapolis, GPA:
Activities and Honors

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Resume Overview

School Attended

  • Tennessee State University
  • Pike High School

Job Titles Held:

  • Hostess
  • Summer teacher/ Camp Counselor
  • Sales Associate
  • Sales Representative

Degrees

  • Bachelor of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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