LiveCareer-Resume

hostess resume example with 1+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Highly motivated individual with talent for coordinating services for property guests. Qualified to multi-task in many different areas of food management with specialties in conflict resolution, team coordination and customer support. Enthusiastic with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • High-volume dining
  • Dining crew workflow optimization
  • Safe food handling
  • Seating assignment preparation
  • Check payment processing
  • Effective customer upselling
  • Price memorization
  • Conflict and dispute resolution
  • Team management
  • Customer service
  • Communications
Experience
12/2019 to Current Hostess Vacasa | Kissimmee, FL,
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Answered telephone to provide establishment information.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Helped customers find specific products, answering questions and offering advice.
06/2019 to 10/2020 Cashier Iron Hill Brewery | Media, PA,
  • Helped customers find specific products, answering questions and offering advice.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Increased sales 30% by suggesting specific purchases to customers and providing an in-depth description of menu items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
01/2020 to 03/2020 Checkout Operator Whole Foods Market | City, STATE,
  • Monitored self-checkout users to identify problems and maintain store security.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Balanced daily transactions with accurate closing processes.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Informed customers about store policies, merchandise options and current promotions.
  • Verified payments and electronic funds accuracy to protect all involved parties.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Education and Training
Expected in 2020 to to High School Diploma | Newark Memorial High School, Newark, CA, GPA:
Expected in 2024 to to Bachelor of Science | Human Biology And Society University of California, Los Angeles , Westwood, CA, GPA:
Additional Information

Graduating high school within the top 10% of my class. President of National Honor Society and Team Captain of Girl's Varsity Basketball.

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Resume Overview

School Attended

  • Newark Memorial High School
  • University of California, Los Angeles

Job Titles Held:

  • Hostess
  • Cashier
  • Checkout Operator

Degrees

  • High School Diploma
  • Bachelor of Science

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