LiveCareer-Resume

hostess resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Skilled [Job Title] motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Skills
  • Table Bussing
  • Menu memorization
  • Check payment processing
  • Seating assignment preparation
  • High-volume dining
  • Dining customer service
  • Service prioritization
  • Safe food handling
  • Table setting arrangements
  • Price memorization
  • Critical thinking
  • Organizational skills
Experience
Hostess, 01/2021 to 02/2021
Beaver Creek Ski ResortAvon, CO,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Answered questions about food and order statuses for waiting customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Tracked seated guests and available seating using [System].
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered telephone to provide dining information and take party reservations.
  • Enhanced guests' experiences by fulfilling special requests during visits.
Custodian, 03/2018 to 12/2020
Atascadero UnifiedAtascadero, CA,
  • Wet and spot mopped to clean floors and other surfaces in public corridors.
  • Wiped down various surfaces using approved cleaning products to prevent growth of bacteria and viruses.
  • Used industrial cleaning equipment to quickly complete custodial tasks.
  • Notified building managers about needed repairs to maintain public safety.
  • Notified management of structural issues and major repairs.
  • Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
  • Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
  • Maintained building interiors with routine deep cleaning of high-traffic areas.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
Prep Cook/Server, 08/2017 to 03/2018
State Of WashingtonOlympia, WA,
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
Hostess, 08/2016 to 06/2017
Beaver Creek Ski ResortBeaver Creek, CO,
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered telephone to provide dining information and take party reservations.
  • Completed end-of-day financial paperwork in [Number]-table restaurant efficiently using [Software].
  • Answered questions about food and order statuses for waiting customers.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Notified server after seating parties in section to facilitate prompt service.
Education and Training
: Cosmetology, Expected in to Clover Park Technical College - Lakewood, WA
GPA:

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Resume Overview

School Attended

  • Clover Park Technical College

Job Titles Held:

  • Hostess
  • Custodian
  • Prep Cook/Server
  • Hostess

Degrees

  • Some College (No Degree)

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