Hostess Resume Example Excela Health - Costa Mesa, California

HOSTESS

Summary

Hardworking and motivated individual with the potential and desire to provide value and service at the highest level.

Skills

Experience

Hostess|Excela Health - North Huntingdon , PA|12/2018 - 09/2019

Answered telephone to provide establishment information and take party reservations.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Notified servers after seating parties in section for prompt service.
Enhanced guests' experiences by fulfilling special requests during visits.
Tracked seated guests and available seating using OpenTable.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Guided guests to appropriate seating for party size, provided with menus and silverware.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.

Busser|Chef Point Restaurant & Bar - Colleyville , TX|02/2019 - 09/2019

Verified adequate levels of supplies such as linens and trays and restocked low items.
Cleared tables efficiently to maintain high turnover rate and minimize wait times.
Increased productivity by working quickly, helping other bussers and looking for ways to improve.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Monitored customer movements and quickly cleared empty tables for future customers.
Cleaned table tops and floors of assigned areas while assisting team members with daily tasks.
Led team in carrying out day-to-day tasks with customer service program in mind.
Consistently went above and beyond expectations by helping with bussing and food running to support teammates and provide customer service.
Resolved various customer issues quickly to increase customer satisfaction.
Successfully balanced time and customer service seamlessly without sacrificing work quality.
Collaborated with restaurant staff, including management and shift leader on meeting needs and satisfying customer requests.
Trained new employees to perform duties by showing how to navigate their environment efficiently to increase overall quality of workspace..
Backed up cashier staff to process customer orders and payments.
Proactively assessed customer needs and provided beverage refills, condiments and other services.

Barback|Proper Hospitality - Malibu , CA|03/2019 - 09/2019

Replenished bar glasses, garnishes and condiments.
Checked identification for each person purchasing alcohol.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Took food and drinks to bar and table customers.
Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
Applied proactive and resourceful nature to create pleasant guest experiences.
Supported serving staff in delivering accurate and well-presented food orders.
Be everywhere the bartender can't be.
Helped take out trash and linen bags at end of night.
Closed the bar and made sure our station was cleaned and prepared for tomorrow.

Server|Your Life Senior Living - Wildwood , FL|03/2019 - 09/2019

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Operated POS terminals to input orders, split bills and calculate totals.
Partnered with team members to efficiently serve food and beverages.
Served average of 80 patrons daily at dine-in restaurant with exceptional service.
Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Sent orders to kitchen staff by POS System.
Rearranged tables and chairs, located or rolled extra silverware and requested extra menus to prepare for large groups.
Calculated charges, issued table checks and collected payments from customers.

Education and Training

Irvine High School||City|08/2016High School Diploma

Resume Overview