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hostess resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 (555) 432-1000, resumesample@example.com
Summary
 Results-oriented restaurant  professional with diverse background in management and customer service.
Dedicated to providing excellent customer service and making operational and procedural improvements.
Quality-focused customer service professional with over 14  years processing invoices, managing vendors and auditing expense reports.
Demonstrated team leader with excellent staff management skills.
Energetic office manager who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve goals. 
Organized HR Generalist effective at record maintenance and assuring compliance with government employment regulations at all times.
Payroll Manager with broad background in accounts receivable, accounts payable, human resources and payroll administration. Strengths include excellent verbal and written communication, strong analytical and problem-solving skills and working as part of a team. Expert attention to detail and dedication to providing world-class service.
Highlights
  • Microsoft Office proficiency
  • Meticulous attention to detail
  • Strong problem solver
  • Human Resources Management (HRM)
  • Labor relations
  • AR/AP
  • Schedule management
  • Full service restaurant background
  • Training and development
  • Focused on customer satisfaction
  • ​Self Directed
  • Professional and mature
  • Dedicated team player
  • Strong interpersonal skills
  • Self-starter
  • Stable work history
  • Adaptable
  • Skilled multi-tasker
  • Conflict resolution techniques
Accomplishments
  • I was awarded many additional opportunities including becoming responsible for several other stores and a promotion to regional compliance auditor.
  • I was able to help maintain and control costs in all areas of the restaurant.
  • I received accolades from superiors regarding my performance, work ethic, dependability and willingness to take on new tasks.
  • The store consistently received high scores on audits from within the company as well as from local departments.
  • Received several merit raises for strong attention to detail, exemplary customer service and team-player attitude.
Experience
06/2015 to Current Hostess Trinity Health Corporation | New Plymouth, ID,
  • Greeted guests and sat them at tables or in waiting areas
  • Facilitated prompt and accurate seating and service of all guests.
  • Maintained a professional tone at all times, including during peak rush hours.
  • Informed patrons of establishment specialties and features
  • Inspected dining and serving areas to ensure cleanliness and proper setup
  • Transferred supplies and equipment between storage and work areas
  • Maintained contact with kitchen staff, management, serving staff, and customers
  • Observed diners to anticipate any additional needs and respond to requests
                                     
09/1997 to 02/2014 Restaurant Accountant/ Office Manager TGI Fridays | City, STATE,

Developed and maintained exceptional customer service standards.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Trained new employees on company customer service policies and service level standards.
Managed over 50 personnel files according to policy and federal and state law and regulations.

Managed accounts payable, accounts receivable and payroll. 

Assisted with payroll preparation and entered data into cumulative payroll document. 
Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
Managed communication regarding employee orientation and open enrollment for benefits.
Explained human resources policies and procedures to all employees.

Maintained confidential information, such as pay rates, bonus targets and pay grades. Counseled and disciplined staff when necessary.

Researched and resolved billing and invoice problems.

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
Addressed and resolved non-routine, complex and unexpected variances. 
Reviewed accountants book entries to ensure accuracy of the G/L.
Worked with management to document and offset unusual expense variances in their respective area.
Conducted month-end balance sheet reviews and reconciled any variances.
Compiled and maintained records of food use and expenditures.
Checked in deliveries and signed off on products received.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
Managed daily office operations and maintenance of equipment.


Education
Expected in 1990 to to Associate | General Community College of Rhode Island, Warwick, RI GPA:
General
Skills
 
Fair understanding of generally accepted Accounting practices.
Customer Relations.
Customer needs assessment. 
Professional and friendly.
Communication skills.
Fast learner and team player.
Training and development.
Human Resources management.
Computer Proficiency.
Multi-Tasking and organizational skills.
Vendor Management.
Inventory Control.
Multi-million-dollar P&L Management.

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Resume Overview

School Attended

  • Community College of Rhode Island

Job Titles Held:

  • Hostess
  • Restaurant Accountant/ Office Manager

Degrees

  • Associate

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