LiveCareer-Resume

hostess resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Cheerful Customer Service worker with 4 years of experience helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests and resolving conflicts . Expert at prioritizing guest needs and stepping in to help during busy hours.

Hardworking and skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff.

Skills
  • Service prioritization
  • Price memorization
  • Conflict and dispute resolution
  • Team contribution
  • Organizational skills
  • Multitasking and prioritization
  • Flexible and adaptable
  • Time management
  • Fluent in Laotian
  • Maintaining floor displays
  • Sales techniques
  • Strong team member
  • Guest and client satisfaction
  • Accurate cash handling
  • Excellent customer service
  • Service-oriented
  • Customer service oriented
  • Organizing and prioritizing
  • Meeting deadlines
  • Strong communication skills
  • Outgoing personality
  • Problem solving
Education and Training
Park Center Ib World School Brooklyn Park, MN Expected in 06/2018 High School Diploma : - GPA :
Saint Cloud State University Saint Cloud, MN Expected in : Psychology - GPA :
Experience
Mccoy's Building Supply - Sales Floor Associate
Belton, TX, 11/2019 - Current
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Provided every customer with professional and polite support for sales and service needs.
  • Bagged, wrapped and packaged purchases according to customer needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Answered questions about current promotions and resolved issues according to store policies.
Guest Services, Inc. - Food Server
Fort Washington, MD, 03/2017 - 12/2019
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Established and enforced standards of personnel performance and service to provide customers with consistent and positive experiences.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Completed regular line checks to maximize quality assurance.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Inspected restrooms for cleanliness and availability of supplies every half hour per shift.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Checked menus to verify current selection availability and cleanliness.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Firstservice Residential - Guest Service Co-Worker
Charlotte, NC, 09/2017 - 10/2019
  • Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
  • Assigned duties to each employee based upon his or her skills set and monitored progress daily.
  • Analyzed job sites daily to mitigate risks for workers and visitors.
  • Enhanced production methods and improved employee motivation to maximize team productivity.
  • Reported to supervisors weekly regarding project progress, site problems and labor status.
  • Maintained high standards of safety, productivity and quality for every job.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Assessed each staff member's strengths and delegated daily tasks based upon knowledge and skills sets.
  • Conferred with other managers, technical personnel and team leaders to coordinate efficient site work and maintain tight schedules.
  • Motivated and supported field workers completing work to increase work quality and efficiency.
  • Supported budget and project goals by keeping balanced inventory.
  • Managed team member schedules and individual assignments for work crew.
Teppanyaki Grill & Supreme Buffet - Hostess
City, STATE, 09/2016 - 03/2017
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing tables.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Answered questions about food and order statuses for waiting customers.
  • Notified servers after seating parties in section for prompt service.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.

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Resume Overview

School Attended

  • Park Center Ib World School
  • Saint Cloud State University

Job Titles Held:

  • Sales Floor Associate
  • Food Server
  • Guest Service Co-Worker
  • Hostess

Degrees

  • High School Diploma
  • Some College (No Degree)

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