Hardworking stylist with pleasant personality and passion for precision cuts and coloring. Excellent knowledge of current trends and techniques and treatments. Dedicated to delivering great services.
Skills
Cosmetology principles knowledge
Pigments and resins
Customer buying trends
Hair artistry professional
Braiding and weaving
Arranging items for photoshoots
Quick learner
Outstanding customer service
Marketing understanding
Beauty tool sanitization
Makeup and skincare
Product knowledge
Social skills
Beauty transformations
Skin-tone management
Makeup application
Customer consulting
Color composition
Contouring understanding
Experience
01/2019 to 01/2020
HostessRed Robin International, Inc. – Abilene, TX,
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Notified servers after seating parties in section for prompt service.
Answered questions about food and order statuses for waiting customers.
Monitored dining area to assess server capacity and accurately estimate wait times.
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Managed closing duties, including restocking items and reconciling cash drawer.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Answered telephone to provide establishment information and take party reservations.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Answered customers' questions about hours, seating, current wait time and other information.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Enhanced guests' experiences by fulfilling special requests during visits.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
09/2017 to 07/2018
Cashier Life Time Fitness – Plano, TX,
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Resolved customer problems by investigating issues, answering questions and building rapport.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Built and maintained effective working relationships with peers and upper management.
07/2016 to 06/2017
Sales AssociateTrek Bikes – Kennewick, WA,
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Sold various products by explaining unique features and educating customers on proper application.
Offered product and service consultations and employed upselling techniques.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Identified and solved complex strategy problems that impacted sales management and business direction.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Worked closely with front-end staff to assist customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted customers with account updates, new service additions and promotional offers.
Compiled and updated client data to track payments trends and support accurate accounting.
Education and Training
Expected in 06/2015
High School Diploma: River City High School - West Sacramento, CA GPA:
Expected in 07/2020
Certificate of Completion : Cosmetology Parisian Beauty Academy, Paul Mitchell Partner School - Hackensack, NJ GPA:
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School Attended
River City High School
Parisian Beauty Academy, Paul Mitchell Partner School
