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Hostess Resume Example

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HOSTESS
Summary

Hardworking stylist with pleasant personality and passion for precision cuts and coloring. Excellent knowledge of current trends and techniques and treatments. Dedicated to delivering great services.

Skills
  • Cosmetology principles knowledge
  • Pigments and resins
  • Customer buying trends
  • Hair artistry professional
  • Braiding and weaving
  • Arranging items for photoshoots
  • Quick learner
  • Outstanding customer service
  • Marketing understanding
  • Beauty tool sanitization
  • Makeup and skincare
  • Product knowledge
  • Social skills
  • Beauty transformations
  • Skin-tone management
  • Makeup application
  • Customer consulting
  • Color composition
  • Contouring understanding
Experience
Hostess | 01/2019 to 01/2020
Bahama Breeze - Wayne, NJ
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Assisted kitchen staff with food counts by determining numberof items required for complete service.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Notified servers after seating parties in section for prompt service.
  • Answered questions about food and order statuses for waiting customers.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered telephone to provide establishment information and take party reservations.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Cashier | 09/2017 to 07/2018
Tj maxx - Caldwell, NJ
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Built and maintained effective working relationships with peers and upper management.
Sales Associate | 07/2016 to 06/2017
Forever 21 - Wayne, NJ
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Identified and solved complex strategy problems that impacted sales management and business direction.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answered questions and offered advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Compiled and updated client data to track payments trends and support accurate accounting.
Education and Training
River City High School - West Sacramento, CA
High School Diploma
06/2015
Parisian Beauty Academy, Paul Mitchell Partner School - Hackensack, NJ
Certificate of Completion
Cosmetology, 07/2020
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Resume Overview

Companies Worked For:

  • Bahama Breeze
  • Tj maxx
  • Forever 21

School Attended

  • River City High School
  • Parisian Beauty Academy, Paul Mitchell Partner School

Job Titles Held:

  • Hostess
  • Cashier
  • Sales Associate

Degrees

  • High School Diploma
    Certificate of Completion

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