Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Hardworking stylist with pleasant personality and passion for precision cuts and coloring. Excellent knowledge of current trends and techniques and treatments. Dedicated to delivering great services.
- Cosmetology principles knowledge
- Pigments and resins
- Customer buying trends
- Hair artistry professional
- Braiding and weaving
- Arranging items for photoshoots
- Quick learner
- Outstanding customer service
- Marketing understanding
- Beauty tool sanitization
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- Makeup and skincare
- Product knowledge
- Social skills
- Beauty transformations
- Skin-tone management
- Makeup application
- Customer consulting
- Color composition
- Contouring understanding
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01/2019 to 01/2020 Hostess Red Robin International, Inc. – Abilene, TX,
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Notified servers after seating parties in section for prompt service.
- Answered questions about food and order statuses for waiting customers.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answered telephone to provide establishment information and take party reservations.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Cleaned and restocked front counter areas, got change for register and checked server supplies.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Answered customers' questions about hours, seating, current wait time and other information.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
09/2017 to 07/2018 Cashier Life Time Fitness – Plano, TX,
- Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Built and maintained effective working relationships with peers and upper management.
07/2016 to 06/2017 Sales Associate Trek Bikes – Kennewick, WA,
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Sold various products by explaining unique features and educating customers on proper application.
- Offered product and service consultations and employed upselling techniques.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Identified and solved complex strategy problems that impacted sales management and business direction.
- Processed returned items in accordance with store policy.
- Helped customers find specific products, answered questions and offered advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Monitored sales events to protect products, added new merchandise and rang up purchases.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Assisted customers with account updates, new service additions and promotional offers.
- Compiled and updated client data to track payments trends and support accurate accounting.
Expected in 06/2015 High School Diploma:
River City High School - West Sacramento, CA
GPA:
Expected in 07/2020 Certificate of Completion : Cosmetology
Parisian Beauty Academy, Paul Mitchell Partner School - Hackensack, NJ
GPA:
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