Outgoing and friendly receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration.
Skills
Customer and client relations
Memorization and recall
Time management
Documentation and reporting
Inventory management
Personable and outgoing
Punctual
Shorthand writing
Conflict resolution
Critical thinking
Deadline driven
Credit and collections
Documentation and control
Relationship building
Customer/Client relations
Multi-line telephone systems
Customer-service oriented
Filing and data archiving
Education
Spring High SchoolSpring, TXExpected in May 2016 – –High School Graduate: - GPA:
, Expected in – –High school Diploma: - GPA:National Honor society member
*Choir Member
*Spanish Honor society member
Texas A&M University, college station, TxExpected in – –HOSA:Member - GPA:Member
, Expected in Dec 2019 – –Bachelors of Science:Health and Kinesiology Candidate - GPA:Health and Kinesiology Candidate National Collegiate Scholar
Languages
Fluent in English, beginner in Spanish (understand more than I can speak).
Work History
Shepherd Of The Valley - Hostess , , 08/2015 - 07/2016
Greet guests and seat them at tables or in waiting area.
Provide guests with menus.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating's.
Speak with patrons to ensure satisfaction with food and services, to respond to complaints, or to make conversations.
Answer telephone call and respond to inquiries or transfer calls.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customer's concerns are addressed.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Inform patrons of establishment specialties and features.
Receive and record patrons dining reservations.
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
Direct patrons to coatrooms and waiting areas such as lounges.
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Order or requisition supplies and equipment for tables and serving stations.
Plan parties or other special events and services.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services, or admission, and tabulates bills using calculators, cash registers, or optical prices scanners.
Greet customers entering establishments.
Answer customer's questions, and provide information on procedures or policies.
Sell tickets and other items to customers Process merchandise returns and exchanges.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Stock shelves, and mark prices on shelves and items.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time-period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Sort, count, and wrap currency and coins.
Supervise others and provide on-the-job training.
Compute and record totals of transactions.
Compile and maintain non-monetary reports and records.
Keep periodic balance sheets of amounts and numbers of transactions.
Country Inn & Suites By Radisson, College Station, TX - Receptionist Front Desk City, STATE, 05/2017 - Current
Greeted customers and visitors in-person and via telephone calls.
Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
Coordinated office inventory by restocking supplies and placing purchase orders.
Kept reception area clean and neat to give visitors a positive impression of the company.
Received and routed business correspondence to correct department or staff member.
Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Monitored premises security, screened visitors, updated logs and issued passes.
Answered telephone inquiries from clients, vendors and the public.
Provided clerical support to company employees, including copying, faxing and file management.
Prepared packages for shipment, pickup or courier delivery to customers.
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