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Hostess Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Skilled hostess motivated to enhance customer loyalty with exceptional service. Experienced in handling a high-volume shift and reservations in a POS system. Very positive worker and always prioritizing being a hostess and the duties that come with it. Also, expert communicator through head sets with on duty managers.

Skills
  • Fast Paced/Quick learner
  • Communication
  • Experienced customer service
  • High-volume dining
Education and Training
St.Anne Community High School St.Anne, Illinois, Expected in 05/2015 High School Diploma : - GPA :
Experience
Shepherd Of The Valley - Hostess
Howland Corners, OH, 05/2019 - 05/2020
  • Answered telephone to provide establishment information and take party reservations.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Tracked seated guests and available seating using POS.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Answered questions about food and order statuses for waiting customers.
  • Guided guests to appropriate seating for party size, provided with menus.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Cleaned seating area and checked restrooms every 15 mins.
  • Notified servers after seating parties in section for prompt service.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Shepherd Of The Valley - Hostess
Boardman, OH, 07/2018 - 02/2019
  • Answered telephone to provide establishment information and take party reservations.
  • Worked within POS to collect reservation information and communicate updates to guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Tracked seated guests and available seating using POS
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Answered questions about food and order statuses for waiting customers.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Us Storage Centers - Sales Associate
Winter Park, FL, 01/2018 - 07/2018
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Helped average of 20 customers per day by responding to inquiries and locating products.
  • Assisted customers by finding needed clothing items and checking inventory for items at other locations.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Educated customers on product and service offerings.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
Target - Cashier/Guest Service Agent
City, STATE, 03/2016 - 08/2017
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Read weekly sales inserts and monitored price changes.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Worked closely with front-end staff to assist customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and obtained replacements for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.

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89Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended
  • St.Anne Community High School
Job Titles Held:
  • Hostess
  • Hostess
  • Sales Associate
  • Cashier/Guest Service Agent
Degrees
  • High School Diploma