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Hostess Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented cashier dedicated to maintaining strong customer loyalty with top-notch service. Organize and stock workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations.

Enthusiastic Volunteer with six years of service in National Charity League. Smart and capable with compassionate heart. Highly organized with dedication to achievement.

Skills
  • Interactive Communication
  • Detail-oriented
  • Leadership
  • Multitasking abilities
  • Excellent work ethic
  • Computer skills
  • Critical thinking
  • Customer service
  • Conflict resolution
  • Greeting/Welcoming
  • Guest Services
  • Online Software's
  • Cleaning
  • Teamwork
  • Bill computation
Work History
Hostess, 06/2020 to Current
Vail Resorts Lewisberry, PA,
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Documented reservations and communicated changes to guests using OpenTable.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Maintained communication between servers and other hostesses to ensure quick service for guests.
Shift Leader, 12/2017 to Current
Cafe Zupas Sandy, UT,
  • Helped customers complete purchases, join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in the front of the store to drive product sales.
  • Assisted customers with special services, account updates and promotional options.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Counted cash in register drawer at beginning and end of shift.
  • Stocked fridge and freezer with prepared items daily.
  • Assisted the boss with opening shifts.
  • Complete closing shifts, entering cash log, counting the drawer, closing the system, turning machines off, and locking the store.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Hostess, 08/2020 to 10/2020
Vail Resorts Fairfield, PA,
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using OpenTable.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Documented reservations and communicated changes to guests using OpenTable.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Maintained communication between servers and other hostesses to ensure quick service for guests.
Server, 01/2019 to 03/2019
Rh Detroit, MI,
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
Education
High School Diploma: , Expected in 06/2019
to
Methacton High School - Eagleville, PA
GPA:
Bachelor of Science: Exercise Science, Expected in 05/2023
to
High Point University - High Point, NC,
GPA:
Accomplishments
  • Volunteered as a student coach for the local field hockey and lacrosse teams in high school.
  • Participated in varsity lacrosse and field hockey during high school.
  • Volunteered with a mother-daughter charity organization called NCL throughout middle school and high school.
  • Volunteered with my high school as a Student Ambassador to help underclassmen figure out high school.
National Charity League

National Charity League is a mother-daughter charity organization that works with many different groups, but also provides its members with important life long skills. This organization works with groups such as Special Olympics which provides an athlete with a member to help them get to their races on time and be there to support them throughout their competition. They also partner with groups that allowed us to send military families items they were in need of and support our local food pantries.

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Methacton High School
  • High Point University
Job Titles Held:
  • Hostess
  • Shift Leader
  • Hostess
  • Server
Degrees
  • High School Diploma
  • Bachelor of Science

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