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Hostess Resume Example

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HOSTESS
Summary

PERSONAL PROFILE From working in 5-star spa's onboard cruise liners, to working onboard international flights for Emirates Airline, I've learned how to deliver fast-paced customer service within stressful and challenging situations. My experience as a receptionist and hostess has helped me to broaden my knowledge of information handling and how to take care of administrative tasks successfully. I am not afraid to step outside of my professional capabilities to develop myself. I am friendly, well organized and task focused. With commitment and dedication, I see myself growing in this company and hopefully take on higher positions in the future.

Skills
  • Filing, recording and compiling information
  • Math skills and cash handling experience
  • Knowledge of modern office practices, procedures, methods, and computer equipment
  • Typing skills, composing of letters and emails
  • Customer service skills
  • Prompt at answering phone calls
  • Excellent Interpersonal Skills
  • Ordering materials and supplies
  • LANGUAGE SKILLS
  • Fluent in English (Read and Write) and Afrikaans (Home Language)
  • Ability to learn and beginner in Dutch, German and Spanish
  • Administrative, Safety
  • Afrikaans, Sales
  • Branding, Spanish
  • Cash handling, Phone
  • Excellent Interpersonal Skills, Typing skills
  • Customer service skills
  • Direction
  • Doors
  • Dutch
  • Fluent in English
  • Filing
  • First Aid
  • German
  • Guardian
  • Letters
  • Management Training
  • Marketing
  • Materials
  • Math
  • Office
  • Peak
  • Personnel
  • Phone system
  • Speaking
  • Rapport
  • Read
  • Recording
  • Reporting
  • Retail Sales
Experience
Hostess
Tustin, CAThe Winery Restaurant and Wine Bar/Jul 2017 to Dec 2017
  • Greeted guests and gathered information to seat groups or place on the waitlist.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Answered telephone to provide dining information and take party reservations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
International Flight Attendant
Dubai, U.A.EEmirates Airline/Jun 2015 to Feb 2017
  • Controlled flight environment by responding to disruptive passengers per FAA and federal guidelines.
  • Directed junior team members in proper duties and company regulations.
  • Kept cabin neat, clean and professional in appearance.
  • Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
  • Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
  • Helped guests locate seats and stow luggage in the appropriate locations.
  • Served beverages and food items and provided key information about offerings to passengers during flights.
  • Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
  • Maintained updated knowledge about safety and emergency procedures through education and studying case studies.
Certified Massage Therapist
Cruise Liners, WorldwideSteiner Leisure/Apr 2013 to Apr 2015
  • Worked with at least 30 clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Discussed body treatment needs and expectations with clients to maintain 100% customer satisfaction.
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
  • Maintained clean, safe and well-organized work environment.
  • Selected and employed variety of massage techniques to meet client's needs, including hotstone and detox massage.
  • Coordinated with doctors and acupuncturists to execute physical therapy treatment plans.
  • Referred clients in need of specialized care to healthcare professionals.
Retail Sales Assistant
Cape Town, South AfricaCotton On/Mar 2012 to Jun 2012
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Prevented store losses by leveraging awareness, attention to detail and integrity to identify and investigate concerns.
  • Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
Education and Training
2015- Emirates Training Academy: 2 month training prior to flying • Safety and emergency procedures • Security training • Ground medical training • Service training
2013- Steiner Training Academy: 4 Week training before working on cruise ships • Outstanding Performance Award • Crowd Management Techniques for Muster Personnel and Stairway Guides • Incorporating the Safe Operation of Watertight and Splash tight Doors • 6 Star Luxury Branding Training • Crowd Management Training
2012Academy of Maritime Medicine: Cape Town, South Africa • Pre-Sea Familiarization
First Aid Certificate - Level 1 •Business Studies courseISA Carstens Health and Skincare Academy2010Stellenbosch
High school Diploma: Information Technology and Computer Application StudiesHermanus High School2009
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Resume Overview

Companies Worked For:

  • The Winery Restaurant and Wine Bar
  • Emirates Airline
  • Steiner Leisure
  • Cotton On

School Attended

  • ISA Carstens Health and Skincare Academy
  • Hermanus High School

Job Titles Held:

  • Hostess
  • International Flight Attendant
  • Certified Massage Therapist
  • Retail Sales Assistant

Degrees

  • First Aid Certificate - Level 1 •Business Studies course
    High school Diploma : Information Technology and Computer Application Studies

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