Hostess Resume Example Clubcorp Club Operations, Inc.

HOSTESS

Professional Summary

I am a high energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. As well as a polite and positive girl with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to change and able to perform well under pressure. I am a cheerful host always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations.

Skills

Kitchen staff coordination
High-volume dining
Communication skills
Dining area cleanliness
To-go order preparation
Dining room management
Interactive communication skills
Beverage preparation

Hospitality service expertise
Guest seating arrangements
Menu presentation
Table setting
Food running
Time management
Team communications

Education

San Tan Foothills High SchoolCity, StateExpected in 05/2021High School Diploma

Certifications

OSHA certification: Food Handling
CPR certified

Work History

Clubcorp Club Operations, Inc.- Hostess
Costa Mesa , CA04/2019 - 07/2019

Supported servers, food runners and bussers with keeping dining area ready for every guest.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Assisted managers with quickly resolving service- and food-related issues.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Conducted dining room and server checks to assess readiness for expected customer loads.
Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction.
Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.

Healthcare Services Group- Waitress
Missouri City , TX09/2018 - 01/2019

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Maintained customer satisfaction by clarifying questions about orders and specialty items.
Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean.

Capital Vacations- Lifeguard
Lehigh Acres , FL06/2018 - 08/2018

Completed basic maintenance and repairs to keep pools functioning properly.
Monitored safety of all guests in and around swimming pool.
Observed recreational users to detect safety concerns and prevent ongoing violations.
Garnered valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
Ensured compliance with pool policies and procedures; offered suggestions to staff to maximize safety awareness.
Detailed factors such as weather, incidents and aid rendered in daily reports to management.
Ensure full regulatory compliance for all staff members and swimmers and led safety training to enhance overall awareness and skills.
Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Attentively watch over swimmers being quick to identify those in distress.
Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
Share tips with patrons on swimming techniques and strength training.
Used CPR skills to assist rescued individuals until arrival of emergency services, resulting in 5 positive outcomes.
Checked water readings every morning to keep chemicals at safe levels and avoid potential illnesses among patrons.

Accomplishments

Acknowledged for extraordinary service by supervisors and clients.
Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
Selected as mentor/trainer for new hires.
Improved customer satisfaction by resolving issues in a timely manner.
Successfully led swim training classes for participants of various ages.

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Hostess Resume Example

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