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Hostess Resume Example

Resume Score: 80%

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HOSTESS
Summary

Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with four years of restaurant experience and drive for performance in all areas.

Skills
  • Menu memorization
  • Safe food handling
  • High-volume dining
  • Bussing expertise
  • Seating assignment preparation
  • Dining customer service
  • Table setting arrangements
  • Service prioritization
  • Team building
  • Professionalism
  • Integrity
  • Adaptability
  • Work Ethic
  • Communication Skills
  • Cash Handling
  • Problem-solving
  • Order accuracy
  • Point of sales knowledge
Experience
Hostess | 12/2019 to 03/2020T-REX Cafe - Orlando, FL
  • Checked dining and serving areas every 10 minutes to verify proper cleanliness and readiness for guests.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Inspected restrooms for cleanliness and availability of supplies every 15 minutes.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Checked menus to verify current selection availability and cleanliness.
  • Notified servers after seating parties in section for prompt service.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Hostess/Server | 12/2018 to 12/2019Cheddars Scratch Kitchen - Kissimmee, FL
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Answered telephone to provide establishment information and take party reservations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Backed up serving staff, food runners andbussers to keep dining room presentable and ready for incoming guests.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Notified servers after seating parties in section for prompt service.
  • Checked menus to verify current selection availability and cleanliness.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Answered questions about food and order statuses for waiting customers.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Made sure to quote the appropriate wait times and seat guests as promptly as possible
Server | 06/2017 to 01/2019Sidelines Sports Grill - Saint Cloud, FL
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Promoted desserts, appetizers and specialty drinks.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Made sure to bring food to the guests as it became ready to serve.
  • When it became closing time, I made sure to do the duties given to me to clean the restaurant to prepare for the next day.
Education and Training
Valencia College - - Orlando,FL | | Some College (No Degree)Sports Medicine
Certifications
  • Completed the Food Handler Training Program
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Resume Overview

Companies Worked For:

  • T-REX Cafe
  • Cheddars Scratch Kitchen
  • Sidelines Sports Grill

School Attended

  • Valencia College

Job Titles Held:

  • Hostess
  • Hostess/Server
  • Server

Degrees

  • Valencia College - Orlando , FL | Some College (No Degree)

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