Hostess Resume Example
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HOSTESS
Summary
Results-driven serving professional familiar with daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Reliable, customer service-driven team player with four years of restaurant experience and drive for performance in all areas.
Skills
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Experience
Hostess | 12/2019 to 03/2020Excela Health - Connellsville , PA
- Checked dining and serving areas every 10 minutes to verify proper cleanliness and readiness for guests.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Inspected restrooms for cleanliness and availability of supplies every 15 minutes.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Answered customers' questions about hours, seating, current wait time and other information.
- Checked menus to verify current selection availability and cleanliness.
- Notified servers after seating parties in section for prompt service.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Hostess/Server | 12/2018 to 12/2019The Ruby Slipper Cafe - AL, State
- Set up and decorated menu marketing boards with current specials information and drink features.
- Answered telephone to provide establishment information and take party reservations.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
- Calculated charges, issued table checks and collected payments from customers.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Notified servers after seating parties in section for prompt service.
- Checked menus to verify current selection availability and cleanliness.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Answered customers' questions about hours, seating, current wait time and other information.
- Answered questions about food and order statuses for waiting customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Made sure to quote the appropriate wait times and seat guests as promptly as possible
Server | 06/2017 to 01/2019Sidelines Sports Grill - City , STATE
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Promoted desserts, appetizers and specialty drinks.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Made sure to bring food to the guests as it became ready to serve.
- When it became closing time, I made sure to do the duties given to me to clean the restaurant to prepare for the next day.
Education and Training
Valencia College - - City,State | | Some College (No Degree)Sports Medicine
Certifications
- Completed the Food Handler Training Program
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Resume Overview
School Attended
- Valencia College
Job Titles Held:
- Hostess
- Hostess/Server
- Server
Degrees
- Valencia College - City , State | Some College (No Degree)
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