Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Positive and upbeat hostess makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.
Skills
High-volume dining
Safe food handling
Table Bussing
Dining customer service
Organization
Team building
Relationship development
Communications
Problem resolution
Customer service
Norwegian speaker (fluent)
Experience
Hostess, 08/2019 to Current Grand Beach Hotel – Bay Harbor Islands, FL,
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Monitored dining area to assess server capacity and estimate wait times.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Greeted guests and gathered information to seat groups or place on waitlist.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Accommodated guests with children and special needs to promote comfortable dining experience.
Checked dining and serving areas every 30min to verify proper cleanliness and readiness for guests.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Answered customers' questions about hours, seating, current wait time and other information.
Enhanced guests' experiences by fulfilling special requests during visits.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Sales Representative, 05/2019 to 07/2019 Suburban Propane 2 – Mount Kisco, NY,
Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
Networked to build client base and promote products to new and existing clients.
Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
Reduced process lags by educating and training clients while delivering effective public presentations.
Developed customized sales techniques to successfully sell our knives.
Cultivated strong relationship with customers while fostering positive business image.
Assisted customers during selection process and helped choose perfect products to meet individual needs.
Interfaced with customers to resolve problems quickly.
Generated 40+ leads per month and worked to convert customers with 90% success rate.
Collaborated with customer service team members to assist with product information and provide outstanding service.
Created positive and rewarding client experiences through warm and friendly customer interactions.
Improved customer satisfaction by finding creative solutions to problems.
Created agendas and communication materials for team meetings.
Recognized by management for providing exceptional customer service.
Kennel Technician, 05/2018 to 06/2019 American Veterinary Group – Asheboro, NC,
Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
Applied knowledge of animal husbandry to meet livestock needs and minimize disease risk.
Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
Maintained clean and orderly play yards, kennels and cages.
Unloaded and organized supplies and product inventory to maximize team efficiency.
Attended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition.
Washed, groomed and trimmed each animal to enhance coat health.
Met with pet owners, explained lodging, grooming and daily care services and cross-sold specialty products like bows, ribbons, pet toys and treats.
Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Supported animal health by keeping all areas clean, neat and properly sanitized.
Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
Walked animals outside for potty breaks 3+ times per shift to avoid accidents in play areas and on bedding.
Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
Observed animals and conducted examinations to identify signs of injury, illness or disease.
Education and Training
High School Diploma: , Expected in 05/2020 Bartram Trail High School - Saint Johns, FL GPA:
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