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Hostess Resume Example

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HOSTESS
Summary

Detail-oriented with 6 years in retail and serving positions. Exceptional focus and task completion skills. Consistently going the extra mile to promote customer satisfaction and meet sales goals.

Skills
  • High-volume dining
  • Safe food handling
  • Menu memorization
  • Effective sales techniques
  • Liquor, wine and food service
  • Prompt table clearance
  • Bussing expertise
  • Buffet setup and takedown
  • Dining customer service
  • Food safety understanding
  • Conflict and dispute resolution
  • POS system operation
  • Money handling
  • Cash register operation
  • Proficient in american sign language
  • Retail sales
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Customer assistance
  • Teamwork
  • Reliable and dependable
  • Approachable
  • Inventory control
  • Dedicated team player
  • Loss prevention
  • Excellent time management
  • Cheerful and energetic
  • Shift checklists
  • Strong communication skills
Experience
Hostess04/2014 to 09/2016Buffalo Wild WingsMillville, NJ
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Answered telephone to provide establishment information and take party reservations.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Inspected restrooms for cleanliness and availability of supplies 6 times per shift.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Waitress04/2017 to 06/2017Golden Pigeon DinerBridgeton, NJ
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked order accuracy and food quality before delivering to customers.
  • Calculated charges, issued table checks and collected payments from customers.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads and appetizers to back up kitchen staff.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Logistics Associate06/2017 to 05/2018Harbor Freight ToolsVineland, NJ
  • Checked items into computer system, printed labels and directed to storage locations.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Monitored multiple databases to keep track of all company inventory.
  • Helped with store remodel.
  • Lifted 50+ lbs on a daily basis
  • Made new price tickets and distributed them to proper locations.
  • Tracked inventory, conducted cycle countsand audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
  • Recognized and reported defective material and equipment.
  • Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Waitress/Bartender06/2018 to 10/2018Muncie Restaurant And BarBuena, NJ
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Checked order accuracy and food quality before delivering to customers.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Increased sales of key menu items through effective upselling.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Prepared salads and appetizers to back up kitchen staff.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Education and Training
High School Diploma06/2015Vineland Senior High SchoolVineland, NJ
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Resume Overview

Companies Worked For:

  • Buffalo Wild Wings
  • Golden Pigeon Diner
  • Harbor Freight Tools
  • Muncie Restaurant And Bar

School Attended

  • Vineland Senior High School

Job Titles Held:

  • Hostess
  • Waitress
  • Logistics Associate
  • Waitress/Bartender

Degrees

  • High School Diploma 06/2015

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