Hostess Resume Example
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HOSTESS
Summary
Detail-oriented with 6 years in retail and serving positions. Exceptional focus and task completion skills. Consistently going the extra mile to promote customer satisfaction and meet sales goals.
Skills
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Experience
Hostess04/2014 to 09/2016Hei Hotels & ResortsKenner , LA
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Answered telephone to provide establishment information and take party reservations.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Inspected restrooms for cleanliness and availability of supplies 6 times per shift.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Waitress04/2017 to 06/2017Uncle Julio'sGainesville , VA
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked order accuracy and food quality before delivering to customers.
- Calculated charges, issued table checks and collected payments from customers.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Prepared salads and appetizers to back up kitchen staff.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Logistics Associate06/2017 to 05/2018Macy'sLafayette , LA
- Checked items into computer system, printed labels and directed to storage locations.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
- Monitored multiple databases to keep track of all company inventory.
- Helped with store remodel.
- Lifted 50+ lbs on a daily basis
- Made new price tickets and distributed them to proper locations.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
- Recognized and reported defective material and equipment.
- Monitored work areas for cleanliness and obstacles, moving cartons and boxes to keep all aisles free of clutter for ease of movement.
Waitress/Bartender06/2018 to 10/2018Muncie Restaurant And BarCity , STATE
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked order accuracy and food quality before delivering to customers.
- Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
- Increased sales of key menu items through effective upselling.
- Explained preparation of various menu items, describing ingredients and cooking methods to customers.
- Prepared salads and appetizers to back up kitchen staff.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Education and Training
High School Diploma06/2015Vineland Senior High SchoolCity, State
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Resume Overview
School Attended
- Vineland Senior High School
Job Titles Held:
- Hostess
- Waitress
- Logistics Associate
- Waitress/Bartender
Degrees
- High School Diploma 06/2015
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