LiveCareer-Resume

hostess resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.

Skills
  • Front of House Management
  • Team Player
  • Creative Problem Solving
  • Self-Motivated
  • Highly Organized
  • Service-Oriented
  • Multitasking and Prioritization
  • Cleaning and Sanitizing
  • Warm and Welcoming
  • Reliable and Trustworthy
  • Customer-Oriented
  • Large Party Preparation
  • Workflow Coordination
  • Mobile Order Management
  • Drink Orders and Service
  • Food Safety Standards
Work History
Hostess, 09/2019 - 12/2022
Morris Hospital Mazon, IL,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Recorded available tables after seating each party using specialized seating software.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Answered customer questions about hours, seating and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations and communicated changes to guests.
  • Informed servers of newly seated parties for speedy service.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
Hostess, 04/2021 - 06/2022
Morris Hospital Newark, IL,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Recorded available tables after seating each party using specialized seating software.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Answered customer questions about hours, seating and menu information.
  • Used cash registers and credit card machines to cash out customers.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Documented reservations and communicated changes to guests.
  • Informed servers of newly seated parties for speedy service.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
Coffee Barista, 12/2021 - 01/2022
Wegmans Food Markets Taunton, NY,
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees in groups and in one-on-one scenarios.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Made and served brand-specific café beverages per day with speed, quality and consistency.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Hostess, 12/2019 - 02/2020
Morris Hospital Morris, IL,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Recorded available tables after seating each party using specialized seating software.
  • Answered customer questions about hours, seating and menu information.
  • Used cash registers and credit card machines to cash out customers.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
Education
High School Diploma: , Expected in
-
St Augustine High School - St. Augustine,
GPA:
Status -
High School Diploma: , Expected in
-
FLVS - Orlando, FL,
GPA:
Status -
Languages
Japanese :
Elementary:
Negotiated :
:

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Resume Overview

School Attended

  • St Augustine High School
  • FLVS

Job Titles Held:

  • Hostess
  • Hostess
  • Coffee Barista
  • Hostess

Degrees

  • High School Diploma
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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