LiveCareer-Resume

hostess resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Positive and upbeat hostess/server makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Skills
  • Special dietary requirements
  • Menu memorization
  • Food inspection
  • Check payment processing
  • Seating assignment preparation
  • Wine pairings
  • Dining customer service
  • Service prioritization
Experience
09/2020 to Current
Hostess Omni Hotels Paradise Valley, AZ,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered telephone to provide dining information and take party reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Notified server after seating parties in section to facilitate prompt service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Tracked seated guests and available seating using [System].
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Offered preferred tables and other special accommodations to VIP customers.
09/2020 to Current
Server Cdki Holdings West Olive, MI,
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
  • Implemented sanitary food handling, holding and service protocols.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Set up tables and counters to prepare dining and serving areas.
  • Reset tables between guests, including refilling condiments and wiping down all surfaces.
  • Relayed orders and special requests to cooks.
  • Calculated charges, issued table checks and collected payments from customers.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Minimized customer wait times by taking and filling large volume of orders each day.
  • Provided timely checks on guest needs and brought requests.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Restocked tables, wait staff areas and order staging areas.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Inventoried food supplies to determine needs and replenish stations.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Refilled drinks at [Number] tables throughout service areas, checking in with diners about specific needs.
  • Practiced safety and loss prevention procedures, adhering to universal precautions and infection control guidelines.
  • Monitored [Type] dining rooms for safety and customer needs, upholding high standards for service and experiences.
  • Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
  • Set [Number] tables for [Type] meals to prepare for over [Number] daily diners and reset tables after customers left.
  • Provided exceptional service to high volume of daily customers.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Made reservations for guests up to [Number] days in advance.
  • Took over [Number] daily orders to tables from kitchen area.
04/2019 to 11/2021
Front of House Team Member Chick-Fil-A Henrico, VA,
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
  • Took to-go phone orders from guests following outlined procedures.
  • Followed national, state and local safety, health and sanitation guidelines to protect guests.
  • Read arriving order tickets, placed onto ticket track and periodically checked cooking times on orders.
  • Monitored restaurant activity to determine seating and dining flow.
  • Verified cleanliness of all glassware, china and flatware.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Conveyed world-class dining experience by explaining menu items thoroughly, taking accurate orders, delivering food courses at just right time and following up for refills or dessert.
  • Inspected supplies, equipment and work areas for conformance to standards.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Reported food, equipment and liquor shortages to designated personnel.
  • Analyzed operational waste and established procedures to alleviate problems.
Education and Training
Expected in 06/2020 to to
High School Diploma:
Shorewood High School - Shorewood, WI
GPA:
Expected in to to
:
University of Wisconsin - Milwaukee - Milwaukee, WI
GPA:

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Resume Overview

School Attended

  • Shorewood High School
  • University of Wisconsin - Milwaukee

Job Titles Held:

  • Hostess
  • Server
  • Front of House Team Member

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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