hostess Resume Example
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HOSTESS
Summary
. Dedicated associate with 3 years of experience completing transactions with priority on customer satisfaction. Focused on answering customers' questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and managers for assistance.
Skills
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Experience
09/2019 - CurrentFirstservice ResidentialLake Worth , FL
hostess
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Answered telephone to provide dining information and take party reservations.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Answered customers' questions about hours, seating, current wait time and other information.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Answered questions about food and order statuses for waiting customers.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
09/2018 - 02/2019Peabody Essex MuseumSalem , MA
Sales Associate
- Kept apprised of emerging trends and provided informative customer service to assist in product selection.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Sold various products by explaining unique features and educating customers on proper application.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Planned and followed through with inventory management for each store.
10/2017 - 02/2018Foot Locker Inc.Knoxville , TN
Cashier
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Helped customers find specific products, answered questions and offered advice.
- Processed returned items in accordance with store policy.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved issues with cash registers, card scanners and printers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education and Training
05/2019City, State
Associate of ArtsCollege of The Desert
06/2016City, State
High School DiplomaCoachella Valley High School
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Resume Overview
School Attended
- College of The Desert
- Coachella Valley High School
Job Titles Held:
- hostess
- Sales Associate
- Cashier
Degrees
- Associate of Arts
High School Diploma
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