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Hostess Resume Example

Resume Score: 80%

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HOSTESS
Skills
  • Hors d'oeuvres service
  • Bussing expertise
  • Special dietary requirements
  • Safe food handling
  • Menu memorization
  • Dining crew workflow optimization
  • Seating assignment preparation
  • First Aid/CPR
  • Team management
  • Customer service
  • Communications
  • Organization
  • Relationship development
Education and Training
06/2019
GED
Brunswick Community CollegeCity, State
Summary

i have worked in the food busniess for 3+ years. im a very outgoing person, who loves human interaction. i am passionate about any job i have, and work to achieve all my goals in a timely manner. i get along great with other people and enjoy working in teams.

Experience
HostessCompany Name | City, State06/2020 - Current
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Calculated charges, issued table checks and collected payments from customers.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Answered telephone to provide establishment information and take party reservations.
  • Worked within [Type] application to collect reservation information and communicate updates to guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Guided guests to appropriate seating for party size, provided with menus and [Action].
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Cleaned and restocked front counter areas, got change for register and checked server supplies.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Answered questions about food and order statuses for waiting customers.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Completed end-of-day financial paperwork in [Number]-table restaurant, efficiently using [Software].
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Tracked seated guests and available seating using [System].
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Assisted [Job title] by taking guests drink orders, [Task] and [Task].
  • Handled up to $[Amount] of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
  • Notified servers after seating parties in section for prompt service.
Associate CashierCompany Name | City, State08/2019 - 05/2020
  • Worked closely with front-end staff to assist customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Helped customers find specific products, answering questions and offering advice.
Associate CashierCompany Name | City, State01/2018 - 02/2019
  • Worked closely with front-end staff to assist customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Read weekly sales inserts and monitored price changes.
  • Helped customers find specific products, answering questions and offering advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Stayed up to date on current item discounts to support promotions.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Distributed new merchandise efficiently to different departments.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Associate CashierCompany Name | City, State04/2017 - 03/2018
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Worked closely with front-end staff to assist customers.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Distributed new merchandise efficiently to different departments.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
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Resume Overview

School Attended

  • Brunswick Community College

Job Titles Held:

  • Hostess
  • Associate Cashier

Degrees

  • GED

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