Hostess resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
i have worked in the food busniess for 3+ years. im a very outgoing person, who loves human interaction. i am passionate about any job i have, and work to achieve all my goals in a timely manner. i get along great with other people and enjoy working in teams.
Skills
Hors d'oeuvres service
Bussing expertise
Special dietary requirements
Safe food handling
Menu memorization
Dining crew workflow optimization
Seating assignment preparation
First Aid/CPR
Team management
Customer service
Communications
Organization
Relationship development
Experience
06/2020 to Current
HostessShepherd Of The Valley – Girard, OH,
Helped restaurant staff set up small and large events to coordinate smooth execution.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Calculated charges, issued table checks and collected payments from customers.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Answered phones politely and promptly, accurately recording and confirming reservations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Set up and decorated menu marketing boards with current specials information and drink features.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Answered telephone to provide establishment information and take party reservations.
Worked within [Type] application to collect reservation information and communicate updates to guests.
Answered customers' questions about hours, seating, current wait time and other information.
Guided guests to appropriate seating for party size, provided with menus and [Action].
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Managed closing duties, including restocking items and reconciling cash drawer.
Answered questions about food and order statuses for waiting customers.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Completed end-of-day financial paperwork in [Number]-table restaurant, efficiently using [Software].
Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Tracked seated guests and available seating using [System].
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
Enhanced guests' experiences by fulfilling special requests during visits.
Assisted [Job title] by taking guests drink orders, [Task] and [Task].
Handled up to $[Amount] of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
Notified servers after seating parties in section for prompt service.
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