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Hostess Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Server bringing skills in order management, payment processing and upselling. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Obtained Liquor License in Indiana, valid and up to date.

Skills
  • Team Player
  • Dining Room Cleaning and Upkeep
  • Warm, Friendly, Creative, and Innovative
  • Transactions and Cash Handling
  • High Energy and Stamina
  • Service-Oriented
  • Wine and Liquor Service
  • Reliable and Responsible
Work History
11/2020 to 04/2021
Waitress Hyatt Hotels Corp. Mount Laurel, NJ,
  • Calculated and processed final bill, including splitting checks, running credit cards, or providing accurate change for cash payments.
  • Supported hostesses and bussers with seating and table-clearing throughout high-volume shifts, increased turnover by 15%.
  • Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmission to kitchen staff.
  • Quickly addressed and resolved customer concerns, working with management to fix advanced issues.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Exceeded goals through effective task prioritization and great work ethic.
03/2020 to 12/2020
Waitress Hyatt Hotels Corp. Oklahoma City, OK,
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Upsold drink specialty items and desserts to increase overall sales and exceed targets.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials and took drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Implemented pre-bus program to minimize customer turnover, 15% more customers per day.
07/2019 to 02/2020
Hostess Hei Hotels & Resorts Rancho Santa Fe, CA,
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Checked and restocked server areas and organized and got change for front counter.
  • Documented reservations and communicated changes to guests.
  • Answered customer questions about hours, seating and menu information.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by 35%.
Education
Expected in 05/2019
High School Diploma: N/A
Marshall High School - Marshall, IL,
GPA:
  • Member of Yearbook for 2 years
  • Relevant Coursework Completed: Accounting & Economics
  • Participated in Track

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Resume Overview

School Attended
  • Marshall High School
Job Titles Held:
  • Waitress
  • Waitress
  • Hostess
Degrees
  • High School Diploma