Hostess Resume Example
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HOSTESS
Summary
Skills
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Experience
Jackson Hosptial & Clinic | Montgomery , ALHostess06/2019 - 11/2019
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered questions about food and order statuses for waiting customers.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Monitored dining area to assess server capacity and estimate wait times.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Set up and decorated menu marketing boards with current meal and drink specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Notified server after seating parties in section to facilitate prompt service.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Answered customers' questions about hours, seating, current wait time and other information.
- Assisted Servers by taking guests drink orders, helping taking things to tables and making deserts.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Moved tables and adjust seating to accommodate customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Offered preferred tables and other special accommodations to VIP customers.
- Tracked seated guests and available seating using restaurant iPad.
Towne Park Ltd. | Indianapolis , INWaffle Maker02/2019 - 06/2019
- Set up and operated greasing equipment to grease components, sub-assemblies or assemblies.
- Assessed work for errors or compliance issues and made corrections and modifications when necessary.
- Stored perishable food items in freezer or refrigerator to protect food from spoilage.
- Washed, peeled, cut and measured recipe ingredients.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
- Updated displays, cases and other customer-facing areas to increase sales of special items.
- Verified compliance with all sanitation and safety requirements.
- Cleaned utensils, dishes and glasses for customer use.
- Received food orders from individuals and explained offerings.
- Monitored inventory and promptly reported food items requiring reorder.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Distributed supplies, utensils and portable equipment.
- Maintained order and cleanliness of work areas to conform with health codes.
- Upheld food safety standards at all times.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Completed prepping, cleaning and other kitchen duties to support cooks.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Resolved customer concerns and relayed relevant information to supervisor.
Bruster's Ice Cream Inc. | City , STATEIce Cream Scooper04/2018 - 11/2018
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Managed POS register to complete customer transactions.
- Restocked ice cream disposable supplies, glass serving dishes and utensils.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Served and scooped ice cream, following sizing specifications.
- Used POS system expertise to complete sales transactions with accuracy and efficiency.
- Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
- Informed shift leaders or management of any obstacles or issues during each shift.
- Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
- Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
- Memorized menu items, identifying allergens to streamline service to customers.
- Processed telephone orders, reviewing and verifying all information for accuracy.
- Upsold products to customers and made recommendations based on staff and customer experience.
- Suggested new flavors and special offers to management based upon customer input.
- Leveraged product knowledge to make recommendations for indecisive customers.
- Handled cash and credit card transactions quickly and accurately.
- Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
- Performed end-of-day duties by balancing payments and receipts in cash register.
Education and Training
Spotswood High School | City, StateHigh School Diploma
Greenways Academy | CityHigh School DiplomaExpected in 01/2021
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Resume Strength
- Completeness
- Length
- Strong summary
Resume Overview
School Attended
- Spotswood High School
- Greenways Academy
Job Titles Held:
- Hostess
- Waffle Maker
- Ice Cream Scooper
Degrees
- High School Diploma
High School Diploma
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