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Hostess Resume Example

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HOSTESS
Summary
Skills
  • Menu memorization
  • Effective customer upselling
  • Table Bussing
  • Seating assignment preparation
  • High-volume dining
  • Dining customer service
  • Price memorization
  • Table setting arrangements
  • Organization
  • Customer assistance
  • Cash register operation
  • Active listening
  • Project planning
  • Relationship building
  • Team building
  • Team management
  • Leadership
  • Decision-making
  • Training & Development
  • Communication
  • Organizational skills
  • Flexible
  • Data management
  • Time management
  • Basic math
  • Customer service
  • Reliable and trustworthy
  • Order processing
  • Inventory
  • Cleaning and organization
  • Telephone orders
  • Menu and service offering knowledge
  • Nutritional source expertise
  • Salesmanship
  • Safe food handling
  • Product promotion
  • Guest service
  • Cleaning and sanitation
  • Equipment maintenance
  • Food service standards
  • Order taking
  • Food handling and sanitization
  • Concise time management
  • Food and beverage preparation
  • Payment transactions
  • Kitchen cleanliness and organization
  • Opening and closing procedures
  • Superior communication skills
Experience
Company Name | City, StateHostess06/2019 - 11/2019
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered questions about food and order statuses for waiting customers.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Notified server after seating parties in section to facilitate prompt service.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Assisted Servers by taking guests drink orders, helping taking things to tables and making deserts.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Moved tables and adjust seating to accommodate customers.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Tracked seated guests and available seating using restaurant iPad.
Company Name | City, StateWaffle Maker02/2019 - 06/2019
  • Set up and operated greasing equipment to grease components, sub-assemblies or assemblies.
  • Assessed work for errors or compliance issues and made corrections and modifications when necessary.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Washed, peeled, cut and measured recipe ingredients.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Utilized approved food recipes and production standards to monitor quality, serving temperatures and standard portion control.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Verified compliance with all sanitation and safety requirements.
  • Cleaned utensils, dishes and glasses for customer use.
  • Received food orders from individuals and explained offerings.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
  • Distributed supplies, utensils and portable equipment.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Upheld food safety standards at all times.
  • Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
  • Completed prepping, cleaning and other kitchen duties to support cooks.
  • Followed recipes and customer requests to prepare high-quality, delicious meals.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Resolved customer concerns and relayed relevant information to supervisor.
Company Name | City, StateIce Cream Scooper04/2018 - 11/2018
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Managed POS register to complete customer transactions.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Served and scooped ice cream, following sizing specifications.
  • Used POS system expertise to complete sales transactions with accuracy and efficiency.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
  • Upsold products to customers and made recommendations based on staff and customer experience.
  • Suggested new flavors and special offers to management based upon customer input.
  • Leveraged product knowledge to make recommendations for indecisive customers.
  • Handled cash and credit card transactions quickly and accurately.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Performed end-of-day duties by balancing payments and receipts in cash register.
Education and Training
Spotswood High School | City, StateHigh School Diploma
Greenways Academy | CityHigh School DiplomaExpected in 01/2021
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Resume Overview

School Attended

  • Spotswood High School
  • Greenways Academy

Job Titles Held:

  • Hostess
  • Waffle Maker
  • Ice Cream Scooper

Degrees

  • High School Diploma
    High School Diploma

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