LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Talented customer Service dedicated to maintaining strong customer loyalty with top-notch service. Organize and stock workstations to stay ready for any demand. Trained in food safety, allergy protocols and special dietary limitations. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Polite and positive person with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to high-pressure, dynamic situations.

Skills
  • Problem resolution
  • Process improvement
  • Shipping and Receiving
  • Cash Handling
  • Customer Complaint Resolution
  • MS Office
  • Sales
  • Guest Services
  • Cleaning
  • Cash Register Operation
Work History
Hostess, 03/2017 to Current
Vail ResortsGorham, NH,
  • Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
  • Planned and executed 30-guest parties by organizing menus, spaces and special requests.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
Food Service Worker, 09/2019 to 03/2020
Alameda Health SystemAlameda, CA,
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Created appealing food arrangements for party trays and specialized orders.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Sanitized dining ware and kitchen equipment according to health code standards.
Checker, 01/2016 to 12/2016
Coca-Cola Bottling Co. ConsolidatedNorth Charleston, SC,
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Customer Service Associate, 08/2005 to 12/2015
City Of Sand SpringsSand Springs, OK,
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Skilled using cash register including processing sales discounts and refunds.
  • Processed purchases and handled payment transactions using POS system.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Assisted with price verifications and implemented adjustments for discounts or promotions.
  • Informed customers about special promotions and provided detailed information for various products.
Education
High School Diploma: , Expected in 08/2001
James Madison High School Houston,texas - Heather Brook,
GPA:
Associate of Science: Medical Assisting, Expected in 06/2008
Bradford School of Business, Houston, Texas - South Loop,
GPA:
Associate of Applied Science: , Expected in
University of Phoenix - Tempe, AZ
GPA:

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Resume Overview

School Attended

  • James Madison High School Houston,texas
  • Bradford School of Business, Houston, Texas
  • University of Phoenix

Job Titles Held:

  • Hostess
  • Food Service Worker
  • Checker
  • Customer Service Associate

Degrees

  • High School Diploma
  • Associate of Science
  • Associate of Applied Science

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