Hostess Resume Example
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HOSTESS
Summary
I am a single black mother. Who takes everything she do highly serious. All my tasks will be done,and my work will be accomplished
Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Skills
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Experience
Hostess | 03/2019 to 03/2020Firstservice Residential - Hardeeville , SC
- Notified server after seating parties in section to facilitate prompt service.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
- Completed end-of-day financial paperwork in [Number]-table restaurant efficiently using [Software].
- Set up and decorated menu marketing boards with current meal and drink specials.
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
- Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Answered telephone to provide dining information and take party reservations.
Housekeeping Attendant | 02/2014 to 11/2017Marriott International - San Bruno , CA
- Delivered special request items such as cribs to guest rooms.
- Informed supervisor when supplies were low.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
- Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
- Coached new [Job title]s by demonstrating approved cleaning procedures.
- Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
- Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped customers find specific products, answered questions and offered product advice.
- Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
- Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
- Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Helped customers find store locations and complete purchases.
- Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
- Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
- Properly verified customer identification for alcohol or tobacco purchases.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Replenished guest supplies and amenities.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
- Mapped out daily cleaning work assignments by assessing vacant room roster.
- Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
- Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
- Reported guest issues, safety and maintenance concerns immediately to [Job title].
- Laundered sheets and removed stains to restore linens to pristine condition.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed all trash from rooms and replaced liners to wastebaskets.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Cashier Team Lead | 03/2014 to 12/2014Northern Tool + Equipment - Johnson City , TN
- Learned roles of other departments to provide coverage and keep store operational.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Assisted with purchases, locating items and signing up for rewards programs.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
- Monitored exits for security issues.
- Built and maintained productive relationships with employees.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Managed cashier shifts and breaks.
- Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
- Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find store locations and complete purchases.
- Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
- Properly verified customer identification for alcohol or tobacco purchases.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Resolved issues with cash registers, card scanners and printers.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
- Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
- Counted and balanced cashier drawers.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Education and Training
Thomas E.Shaw School of Excellence - - City,State | | GED05/2012
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Resume Overview
School Attended
- Thomas E.Shaw School of Excellence
Job Titles Held:
- Hostess
- Housekeeping Attendant
- Cashier Team Lead
Degrees
- Thomas E.Shaw School of Excellence - City , State | GED
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