hostess resume example with 4+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
I am a single black mother. Who takes everything she do highly serious. All my tasks will be done,and my work will be accomplished
Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Skills
Team building
Problem resolution
Process improvement
Team management
Customer service
Communications
Experience
Hostess, 03/2019 to 03/2020 Firstservice Residential – Hardeeville, SC,
Notified server after seating parties in section to facilitate prompt service.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Completed end-of-day financial paperwork in [Number]-table restaurant efficiently using [Software].
Set up and decorated menu marketing boards with current meal and drink specials.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Answered telephone to provide dining information and take party reservations.
Housekeeping Attendant, 02/2014 to 11/2017 Marriott International – San Bruno, CA,
Delivered special request items such as cribs to guest rooms.
Informed supervisor when supplies were low.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
Coached new [Job title]s by demonstrating approved cleaning procedures.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
Interacted pleasantly with clients and guests when performing daily duties.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Helped customers find specific products, answered questions and offered product advice.
Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Helped customers find store locations and complete purchases.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
Properly verified customer identification for alcohol or tobacco purchases.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Replenished guest supplies and amenities.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
Washed and polished glass windows and doors to keep entryways clear and professional.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Removed soiled linens and articles from rooms and delivered to laundry area.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Reported guest issues, safety and maintenance concerns immediately to [Job title].
Laundered sheets and removed stains to restore linens to pristine condition.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Removed all trash from rooms and replaced liners to wastebaskets.
Washed and polished glass windows and doors to keep entryways clear and professional.
Cashier Team Lead, 03/2014 to 12/2014 Northern Tool + Equipment – Johnson City, TN,
Learned roles of other departments to provide coverage and keep store operational.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Promoted specific item options to drive sales and achieve add-on purchases.
Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Assisted with purchases, locating items and signing up for rewards programs.
Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Helped customers find specific products, answered questions and offered product advice.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
Monitored exits for security issues.
Built and maintained productive relationships with employees.
Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Managed cashier shifts and breaks.
Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customers find store locations and complete purchases.
Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
Properly verified customer identification for alcohol or tobacco purchases.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Resolved issues with cash registers, card scanners and printers.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
Counted and balanced cashier drawers.
Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Education and Training
GED: , Expected in 05/2012 to Thomas E.Shaw School of Excellence - Clarksdale, MS GPA:
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