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Hostess Resume Example

Resume Score: 80%

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HOSTESS
Summary

I am a single black mother. Who takes everything she do highly serious. All my tasks will be done,and my work will be accomplished

Remarkable [Job Title] with experience delivering superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Skills
  • Team building
  • Problem resolution
  • Process improvement
  • Team management
  • Customer service
  • Communications
Experience
Hostess | 03/2019 to 03/2020Horseshoe Bay Resort - Tunica, MS
  • Notified server after seating parties in section to facilitate prompt service.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
  • Completed end-of-day financial paperwork in [Number]-table restaurant efficiently using [Software].
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Answered telephone to provide dining information and take party reservations.
Housekeeping Attendant | 02/2014 to 11/2017Gold Strike Casino Resort Tunica Ms - Tunica, MS
  • Delivered special request items such as cribs to guest rooms.
  • Informed supervisor when supplies were low.
  • Assisted other hotel attendantswith cleaning and room setup tasks during peak periods and holidays.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Performed [Number] point cleaning system saving cleaning time per room from [Number] to [Number] minutes while maintaining hotel quality standards.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped customers find specific products, answered questions and offered product advice.
  • Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
  • Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Helped customers find store locations and complete purchases.
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
  • Replenished guest supplies and amenities.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Mapped out daily cleaning work assignments by assessing vacant room roster.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Reported guest issues, safety and maintenance concerns immediately to [Job title].
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Removed all trash from rooms and replaced liners to wastebaskets.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
Cashier Team Lead | 03/2014 to 12/2014Taco Bell - Clarksdale, MS
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Helped customers find specific products, answered questions and offered product advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Monitored exits for security issues.
  • Built and maintained productive relationships with employees.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
  • Managed cashier shifts and breaks.
  • Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
  • Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find store locations and complete purchases.
  • Managed efficient employee scheduling by factoring in forecasted customer levels and labor cost controls.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Resolved issues with cash registers, card scanners and printers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Counted and balanced cashier drawers.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
Education and Training
Thomas E.Shaw School of Excellence - - Clarksdale,MS | | GED05/2012
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Resume Overview

Companies Worked For:

  • Horseshoe Bay Resort
  • Gold Strike Casino Resort Tunica Ms
  • Taco Bell

School Attended

  • Thomas E.Shaw School of Excellence

Job Titles Held:

  • Hostess
  • Housekeeping Attendant
  • Cashier Team Lead

Degrees

  • Thomas E.Shaw School of Excellence - Clarksdale , MS | GED

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