Hostess Resume Example
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HOSTESS
Professional Summary
Meticulous skilled to create exceptional communications and presentations . Dedicated to maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Skills
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Work History
01/2019 to CurrentHostessCompany Name | City, State
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Documented reservations and communicated changes to guests using [Software].
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus using [Software].
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
08/2018 to 01/2019Office AssistantCompany Name | City, State
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Managed [Software] databases converting complex data into easy-to-interpret data.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized, stored and retrieved files to enhance daily operations and support customer needs.
- Answered and quickly redirected up to [Number] calls per [Timeframe].
- Maintained clean reception area to promote positive, professional environment for all stakeholders, including [Job Title]s and clients.
- Tracked inventory and ordered office supplies encouraging cost-effective solutions.
- Managed multi-line telephone system and greeted claimants during office visits.
- Organized all new hire, security and temporary paperwork.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
04/2017 to 10/2017WaitressCompany Name | City, State
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleaned and coordinated cleaning of indoor and outdoor dining spaces- wiping tables, placing trash in receptacles and replenishing supplies.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
- Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
01/2016 to 12/2016Sales AssociateCompany Name | City, State
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Completed orders through [Type] system and organized product deliveries to meet customer timetables.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
05/2018High School DiplomaPalm Beach Lakes High School, City, State
Expected in 05/2023Associate of SciencePalm Beach State College, City, State
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Resume Overview
School Attended
- Palm Beach Lakes High School
- Palm Beach State College
Job Titles Held:
- Hostess
- Office Assistant
- Waitress
- Sales Associate
Degrees
- 05/2018 High School Diploma
Expected in 05/2023 Associate of Science
