Hostess Resume Example
High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.
Positive and upbeat restaurant professional able to make guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.
Self-motivated and dependable Hostess capable of achieving high performance with minimal supervision. Proficient in assisting guests with reservations, takeout orders, and general inquiries. Offering four years of experience working in a Restaurant.
Cheerful Hostess with Four years helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests, greeting, and seating. Expert at prioritizing guest needs and stepping in to help Bus waitstaff during busy hours with Taking orders, busing tables. High energy restaurant worker skilled at welcoming guests and overseeing efficient dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
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- Stayed on top of server availability and table turnover to make accurate decisions about seating locations
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Worked within [phone] application to collect reservation information and communicate updates to guests
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Gathered information about useful resources and helped coordinate referrals.
- Developed and implemented individualized treatment plans.
- Provided group, family and individual counseling to support recovery goals.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Devised and enhanced treatment strategies to promote continued progress.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Guided guests to appropriate seating for party size, provided with menus and A Smile]
- Set up and decorated menu marketing boards with current specials information and drink features
- Cleaned seating area and checked restrooms every after large parties and evey hour after that
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
- Answered telephone to provide establishment information and take party reservations
- Answered phones politely and promptly, accurately recording and confirming reservations
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders
- Recognized VIP customers immediately and provided special treatment, including preferred tables
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests
- Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning
- Inspected restrooms for cleanliness and availability of supplie five] times per shift
- Supervised activities of dining room staff to maintain service levels and support guest needs
- Placed reservations through phone and email intoComputer]
- Notified servers after seating parties in section for prompt service
- Calculated charges, issued table checks and collected payments from customers
- Checked menus to verify current selection availability and cleanliness
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers
- Answered customers' questions about hours, seating, current wait time and other information
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
Playing Cards like Spades, Tonk and Bid Whisk Playing Dominos with my Friends and Clients.
Crocheting things with my Clients and making items for self and others.
Going to the Sober Jams and Dancing the Night Away.
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Resume Overview
School Attended
- Wayne County Community College District
- Learning Academy
- I S P
- Michigan Department of Health & Human Services
Job Titles Held:
- Hostess
- Monitor
- Recovery Coach
- Hostess/Manger Trainee
Degrees
- Some College (No Degree) | Addiction Counseling
1979 GED
1992 Certificate in Hospitality | Hospitality
11/2019 Certification | Recovery Coach
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