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hostess resume example with 4+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Cheerful busser always ready to help team members by taking on additional tasks. Skilled at making customers feel welcome and answering any concerns. Efficiently maintain all service standards and follow safe service regulations. Offering 4 years of experience in restaurant settings. Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and business efficiency with training in both. Motivated to learn, grow and excel in Harris Teeter store.

Skills
  • Product stocking
  • Carts collection
  • Recycling
  • Cardboard recycling
  • Restocking and display setup
  • Returning carts
  • Resupplying cash register lines
  • Escorting customers
  • Carrying purchases
  • Hand tool use
  • Quality Assurance
  • Time management
  • Budgeting
  • Cash Management
  • Strategic Planning
Work History
02/2020 to Current
Hostess Morris Hospital Seneca, IL,
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Recorded available tables after seating each party.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
09/2018 to Current
Restaurant Busser Bloomin' Brands, Inc. Hampton, VA,
  • Provided attentive service and proactively assessed guest needs.
  • Ensured exceptional guest experiences through attentive service.
  • Assisted customers with carry-out service.
  • Monitored dining room inventory and replenished as necessary.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Engaged in suggestive selling and other sales techniques.
  • Assisted cashiers with processing customer payments and documenting orders.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Assisted wait staff with timely food delivery and guest requests.
  • Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
  • Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
  • Offered product samples, answered questions and helped customers find items.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Greeted customers and answered any questions.
  • Learned how to complete chores and bussing with minimal supervision, contributing to successful cleanliness.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Maintained excellent attendance record, consistently arriving to work on time.
04/2017 to Current
Food Server Affinity Gaming Lagrange, MO,
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using tickets to confirm deliveries to correct rooms.
  • Greeted and maintained relationships with regular customers.
Education
Expected in 06/2020 to to
High School Diploma:
Mountain Island Charter School - Mount Holly, NC,
GPA:

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Resume Overview

School Attended

  • Mountain Island Charter School

Job Titles Held:

  • Hostess
  • Restaurant Busser
  • Food Server

Degrees

  • High School Diploma

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