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Hostess Resume Example

Resume Score: 80%

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HOSTESS
Summary

I am a very positive and upbeat person that makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments. Known to making reservations, coordinating events and monitoring routine dining room activities. I am collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.

Not to mention I am a hardworking hostess offering 4 years of hospitality experience. While being familiar with organizing seating for individuals or parties to maximize guest satisfaction. I demonstrate excellent communication and planning and have been well taught and experienced with Open Table.

Skills
  • Seating assignment preparation
  • Menu memorization
  • Table Bussing
  • Table setting arrangements
  • First Aid/CPR
  • Organization
  • Planning and coordination
  • Customer service
  • Great social skills
  • Dedicated/Motivated
  • Goal driven
  • Use to Open Table
Experience
Company Name | City, StateHostess08/2019 - 06/2020
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Tracked seated guests and available seating using Open Table
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered questions about food and order statuses for waiting customers.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Accommodated guests with children and special needs to promote comfortable dining.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Company Name | City, StateHostess04/2019 - 11/2019
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked dining and serving areas every 20 minutes to verify proper cleanliness and readiness for guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Tracked seated guests and available seating using Open Table
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Completed closing duties
Company Name | City, StateHostess10/2017 - 02/2018
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Education and Training
Manatee Highschool | City, StateHigh School Diploma08/2020
  • Student Council Member
  • I was also involved in two service clubs being Key Club and Mamselles
  • Manatee High School Cheer Team
Florida Atlantic University | City, StateBachelors Degree in Business: Marketing
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Resume Overview

School Attended

  • Manatee Highschool
  • Florida Atlantic University

Job Titles Held:

  • Hostess

Degrees

  • High School Diploma
    Bachelors Degree in Business: Marketing

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