LiveCareer-Resume

hostess resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.

Skills
  • Guest Greeting and Seating
  • Reliable and Trustworthy
  • Time Management and Prioritization
  • Cleaning and Sanitizing
  • Service-Oriented
  • Attention to Detail
  • Team Player
  • Personable and Friendly
  • Active Listening and Communication
  • Verbal and Written Communication
  • Self-Motivated
  • Flexible and Adaptable
  • Highly Organized
  • Front- and Back-of-House Coordination
  • Cash and Transaction Handling
  • Creative Problem Solving
  • Conflict and Complaint Resolution
Work History
06/2021 to 03/2022
Hostess Vail Resorts Chesterland, OH,
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Checked and restocked server areas and organized and got change for front counter.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Informed servers of newly seated parties for speedy service.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Planned and executed Number-guest parties by organizing menus, spaces and special requests.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by Number%.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
12/2019 to 03/2020
Waitress Marriott International Independence, OH,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Prepared specialty desserts for customers for special occasions.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Used cash registers and credit card machines to cash out customers.
06/2017 to 05/2019
Waitress Marriott International Las Colinas, TX,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Prepared specialty desserts for customers for special occasions.
  • Inspected dishes and utensils for cleanliness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Greeted new customers, discussed specials and took drink orders.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Used cash registers and credit card machines to cash out customers.
12/2015 to 04/2017
Waitress Marriott International Lexington, KY,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Used cash registers and credit card machines to cash out customers.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Greeted new customers, discussed specials and took drink orders.
  • Inspected dishes and utensils for cleanliness.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
Education
Expected in 06/2017
High School Diploma : General Studies
Granby High School - Norfolk, VA
GPA:

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Resume Overview

School Attended

  • Granby High School

Job Titles Held:

  • Hostess
  • Waitress
  • Waitress
  • Waitress

Degrees

  • High School Diploma

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