Dedicated customer service professional with 13 years’ experience in a fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. Record of accomplishment of quickly acquiring competency in all products and transactions while readily and positively adapting to change.
Skills
HIPAA & FRAUD AND WASTE Knowledge
Ability to learn quickly
Communication
Interpersonal
Detail oriented
Management
Multi-tasking
Team building
Windows 2000, Vista, and XP
Microsoft Office, Excel, and Outlook
Experience
05/2019 to Current
HostessThe Clevelander Hotel – North Bay Village, FL,
Receives and responds to phone calls regarding patient and guest meal orders. Maintains and documents food preferences, diet orders and food allergies.
Helps patients to make menu selections that comply with their dietary requirements and restrictions.
Ensures that patient meal process is completed in accordance with time expectations.
Assists with patient/guest satisfaction initiatives by collecting patient/guest satisfaction comments and complaints. Resolves, refers, and/or reports service quality issues as appropriate.
05/2017 to 03/2019
Sr. Nutrition ServicesCardinal Logistics Management, Inc. – Oklahoma City, OK,
Perform responsible duties in the cooking, preparation and packaging of large quantities of food at a production kitchen for distribution; assure compliance with safety and sanitation regulations and distribution time lines.
Prepare hot and cold food items and a variety of other entrées, sandwiches, snacks, side dishes, condiments and beverage items in large quantities for distribution and meal service; monitor products during production and upon completion for conformity to standards.
Package finished food products for serving, transport and storage; open cans; wash, cute, slice, grate and assemble food items as assigned; replenish containers as necessary.
Assist in determining appropriate quantity of food items for cooking; weight and measure ingredients; adjust and extend recipes as needed; heat, fry and portion food items for distribution.
Perform routine cashiering duties; count money and make correct change; collect, sort, count and mark lunch tickets; record daily meal counts; prepare bank deposits.
Maintain food service facilities, equipment and utensils in a clean and sanitary condition; sweep and mop floors; empty waste receptacles; operate dishwashers and wash pots, pans, plates, utensils and other serving equipment.
Operate standard food service equipment such as food slicers, fryers, electric and manual can openers, utensils, ovens, steamers, warmers and carts.
Train and provide work direction and guidance to staff and student assistants as assigned.
Attend a variety of meetings and in-services as assigned.
Receive and respond to information regarding food preparation and delivery for special events within the District.
01/2014 to 01/2017
Head Prep CookChartwells Compass Group – City, STATE,
Ensure food service complies with nutritional, safety, sanitation and quality standards, state and federal regulatory requirements.
Assess and meet nutritional needs of all patients.
Schedule and receive food and beverage deliveries.
Prepare a variety of foods according to patient's meal plan.
Implement dietary and food service policies and procedures to meet residents’ needs and in compliance with federal, state, and local requirements.
Determine the personnel requirements for the dietary department to make recommendations for sufficient staff to implement dietary and food service policies and procedures.
Implement a monitoring system for the dietary and food service department and make recommendations for implementation to assure compliance with federal, state, and local requirements.
Assess residents’ dietary needs and develop appropriate dietary plans in compliance with physicians’ orders.
03/2008 to 01/2014
Customer Service RepresentativePark One Of Florida – City, STATE,
Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
Update customer information in the customer service database during and after each call.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Influence the company’s bottom line by problem solving and turning frustrated clients into repeat customers.
Education and Training
Expected in 05/2007
High School Diploma: Hialeah-Miami Lakes Senior High School - Hialeah, FL GPA:
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