Hostess Resume Example Vail Resorts

HOSTESS

Summary

I can offer you a fast pace worker. Someone who does not really need assistance very often , I can be a good adequate to your company because I can work hard and do not mind working over time and do not mind working in general and I love to help others and I'm a very kind and hard worker.

Skills

Special dietary requirements
Dining crew workflow optimization
Buffet setup and takedown
Check payment processing
Menu memorization
Service prioritization

Organizational skills
Planning
Safe food handling
Table Bussing
Effective customer upselling

Experience

Hostess
Lone Tree , COVail Resorts/Oct 2020 to Dec 2020

Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
Offered preferred tables and other special accommodations to VIP customers.
Greeted guests and gathered information to seat groups or place on waitlist.
Monitored dining area to assess server capacity and estimate wait times.
Accommodated guests with children and special needs to promote comfortable dining experience.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Answered telephone to provide dining information and take party reservations.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Notified server after seating parties in section to facilitate prompt service.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Answered questions about food and order statuses for waiting customers.

Process and Returns
Santa Cruz , CAStaples/Aug 2020 to Sep 2020

Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Kept team on track by assigning and supervising their activities and giving constructive feedback.
Trained staff on material handling processes to reduce shipping times.
Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.

Cashier
Saugus , MAStaples/Oct 2018 to Sep 2020

Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Processed [Number] transactions per day with exceptional accuracy.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Promoted specific item options to drive sales and achieve add-on purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Operated cash register, collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Increased sales [Number]% by suggesting specific purchases to customers.

Cashier
City , STATEMcDonald’s/Oct 2016 to Dec 2018

Assisted with purchases, locating items and signing up for rewards programs.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Promoted specific item options to drive sales and achieve add-on purchases.

Education and Training

High School DiplomaGrad Solution Expected in Mar 2021City, State

Resume Overview

Create a job alert for [job role title] at [location].

Hostess Resume Example

DISCLAIMER

How this resume score could be improved?

Resume Overview

Create a job alert for [job role title] at [location].

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