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Hostess Resume Example

Resume Score: 80%

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J
HOSTESS
Summary

I can offer you a fast pace worker. Someone who does not really need assistance very often , I can be a good adequate to your company because I can work hard and do not mind working over time and do not mind working in general and I love to help others and I'm a very kind and hard worker.

Skills
  • Special dietary requirements
  • Dining crew workflow optimization
  • Buffet setup and takedown
  • Check payment processing
  • Menu memorization
  • Service prioritization
  • Organizational skills
  • Planning
  • Safe food handling
  • Table Bussing
  • Effective customer upselling
Experience
Hostess
Phoenix, AZApplebees/Oct 2020 to Dec 2020
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
  • Stayedabreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Answered telephone to provide dining information and take party reservations.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered questions about food and order statuses for waiting customers.
Process and Returns
Phoenix , AZAmazon/Aug 2020 to Sep 2020
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Trained staff on material handling processes to reduce shipping times.
  • Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.
Cashier
Laveen, AZPopeyes Louisiana Kitchen/Oct 2018 to Sep 2020
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Increased sales [Number]% by suggesting specific purchases to customers.
Cashier
Phoenix , AZMcDonald's /Oct 2016 to Dec 2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Promoted specific item options to drive sales and achieve add-on purchases.
Education and Training
High School DiplomaGrad Solution Expected in Mar 2021Phoenix, AZ
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Resume Overview

Companies Worked For:

  • Applebees
  • Amazon
  • Popeyes Louisiana Kitchen
  • McDonald's

School Attended

  • Grad Solution

Job Titles Held:

  • Hostess
  • Process and Returns
  • Cashier

Degrees

  • High School Diploma

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