Hostess Resume Example Feather And Quill

HOSTESS

Summary

High-energy restaurant professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly set up reservations, coordinate events and monitor routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks.

Skills

High-volume dining
Special dietary requirements
Check payment processing
Seating assignment preparation

Safe food handling
Menu memorization
Planning and coordination
Customer service

Experience

01/2020 - CurrentHostessFeather and quill | Orlando , FL

Worked within [Type] application to collect reservation information and communicate updates to guests.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered telephone to provide establishment information and take party reservations.
Answered phone inquiries, scheduled and confirmed reservations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Set up and decorated menu marketing boards with current specials information and drink features.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Notified servers after seating parties in section for prompt service.
Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
Calculated charges, issued table checks and collected payments from customers.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
Answered questions about food and order statuses for waiting customers.

03/2019 - 07/2019HostessLogan's roadhouse | Orlando, FL

Worked within [Type] application to collect reservation information and communicate updates to guests.
Helped to plan and execute parties for more than [Number] guests, including coordinating menus and preparing tables.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Answered telephone to provide establishment information and take party reservations.
Answered phone inquiries, scheduled and confirmed reservations.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Monitored dining area to assess server capacity and accurately estimate wait times.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
Cleaned and restocked front counter areas, got change for register and checked server supplies.
Notified servers after seating parties in section for prompt service.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.

11/2018 - 02/2019Hostesses Big Fin Seafood Kitchen | Orlando, FL

Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.

Education and Training

05/2020High School Diploma
Dr. Phillips High School | Orlando, FL

Resume Overview

Companies Worked For:

Feather and quill
Logan's roadhouse
Big Fin Seafood Kitchen

School Attended

Dr. Phillips High School

Job Titles Held:

Hostess
Hostesses

Degrees

05/2020 High School Diploma

Hostess Resume Example

Resume Score: 80%

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