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Hostess Resume Example

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HOSTESS
Summary

I am a high-energy, organized, and determined individual. My senior year of high school, I organized the national walkout against gun violence after the Parkland shooting at Central Magnet School. I also graduated in the class that brought Central Magnet to the #1 school in the state of Tennessee. I was extended a full scholarship by the American Civil Liberties Union to attend and participate in a summer legal program that included keynote speakers like Jeffery Robinson and Edward Snowden (livestreamed from Russia). I am currently enrolled at MTSU with a major in History and a double minor in Political Science and Computer Science, and I plan to attend law school after completing my undergraduate degree.

Skills
  • Teamwork
  • High-volume dining
  • Leadership
  • Relationship development
  • Problem resolution
  • Team building
  • Planning and coordination
  • Organization
  • Operational improvement
  • Customer service
Experience
Carrabba's Italian Grill | Murfreesboro, TNHostess12/2019 - 05/2020
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Answered telephone to provide establishment information and take party reservations.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Cafe Intermezzo | Nashville, TennesseeHostess10/2018 - 12/2019
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Answered telephone to provide establishment information and take party reservations.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Set up and decorated menu marketing boards with current specials information and drink features.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
  • Answered questions about food and order statuses for waiting customers.
Sweetman Swim School | Lavergne, TennesseeCoach 01/2018 - 08/2018
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel.
  • Encouraged all students to perform at personal best using positive reinforcement.
  • Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
  • Checked equipment and monitored common areas to ensure neatness, organization and proper upkeep while remaining vigilant on safety.
  • Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
  • Demonstrated proper form and stroke technique to athletes in water.
  • Offered key information on benefits of healthy eating habits and adequate sleep schedules to boost performance in athletes.
  • Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
  • Ran swim drills and fitness circuits to improve athletes' coordination and skills.
  • Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Sonic Drive-In | Murfreesboro, TNCrew/Skating Carhop07/2016 - 12/2017
  • Processed and completed cash transactions promptly, providing accurate change and order receipts.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment.
  • Carried trays weighing up to 7 pounds to correct cars.
  • Answered product and order questions accurately and professionally.
  • Completed Carhop training program in two days.
  • Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
  • Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
  • Kept work areas, utensils and pans cleaned and sanitized.
  • Received food orders from patients and families, and explained offerings.
  • Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Education and Training
Central Magnet High School | Murfreesboro, TNHigh School Diploma2019
Middle Tennessee State University | Murfreesboro, TNHistory, Political Science, Computer Science in History
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Resume Overview

Companies Worked For:

  • Carrabba's Italian Grill
  • Cafe Intermezzo
  • Sweetman Swim School
  • Sonic Drive-In

School Attended

  • Central Magnet High School
  • Middle Tennessee State University

Job Titles Held:

  • Hostess
  • Coach
  • Crew/Skating Carhop

Degrees

  • High School Diploma
    History, Political Science, Computer Science in History

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