Hostess Resume Example
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HOSTESS
Summary
I am a high-energy, organized, and determined individual. My senior year of high school, I organized the national walkout against gun violence after the Parkland shooting at Central Magnet School. I also graduated in the class that brought Central Magnet to the #1 school in the state of Tennessee. I was extended a full scholarship by the American Civil Liberties Union to attend and participate in a summer legal program that included keynote speakers like Jeffery Robinson and Edward Snowden (livestreamed from Russia). I am currently enrolled at MTSU with a major in History and a double minor in Political Science and Computer Science, and I plan to attend law school after completing my undergraduate degree.
Skills
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Experience
Vacasa | Cayucos , CAHostess12/2019 - 05/2020
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Answered telephone to provide establishment information and take party reservations.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answered customers' questions about hours, seating, current wait time and other information.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
Vacasa | Chelan Falls , WAHostess10/2018 - 12/2019
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
- Answered telephone to provide establishment information and take party reservations.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Set up and decorated menu marketing boards with current specials information and drink features.
- Answered phones politely and promptly, accurately recording and confirming reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Answered customers' questions about hours, seating, current wait time and other information.
- Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
- Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
- Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival.
- Answered questions about food and order statuses for waiting customers.
Super Soccer Stars, Amazing Athletes, Jumpbunch & Tga | Greenville , SCCoach 01/2018 - 08/2018
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel.
- Encouraged all students to perform at personal best using positive reinforcement.
- Maintained safety of training, individual exercises, and equipment usage to avoid sports injuries and damage to facility.
- Checked equipment and monitored common areas to ensure neatness, organization and proper upkeep while remaining vigilant on safety.
- Encouraged team members to become stronger, more agile athletes and more successful competitors through focus, effective training and proper nutrition.
- Demonstrated proper form and stroke technique to athletes in water.
- Offered key information on benefits of healthy eating habits and adequate sleep schedules to boost performance in athletes.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Ran swim drills and fitness circuits to improve athletes' coordination and skills.
- Observed culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
Sonic Drive-In | City , STATECrew/Skating Carhop07/2016 - 12/2017
- Processed and completed cash transactions promptly, providing accurate change and order receipts.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment.
- Carried trays weighing up to 7 pounds to correct cars.
- Answered product and order questions accurately and professionally.
- Completed Carhop training program in two days.
- Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
- Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
- Kept work areas, utensils and pans cleaned and sanitized.
- Received food orders from patients and families, and explained offerings.
- Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
Education and Training
Central Magnet High School | CityHigh School Diploma2019
Middle Tennessee State University | City, StateHistory, Political Science, Computer Science in History
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Resume Overview
School Attended
- Central Magnet High School
- Middle Tennessee State University
Job Titles Held:
- Hostess
- Coach
- Crew/Skating Carhop
Degrees
- High School Diploma
History, Political Science, Computer Science in History
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