Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

5 years customer service experience/ food and beverage experience.

I have excellent work ethic and charisma to keep guests happy,assisting them with their questions/problems and always finding a solution. I put a 100% passion in my work and 100% positive energy and smiles when dealing with others,accommodating their needs, and always making sure to go above and beyond to help others, in order to give them a wonderful experience.

Skills
  • Customer service
  • Team building
  • Dining customer service
  • Price memorization
  • Communications
  • Project organization
  • Problem resolution
  • Process improvement
  • Organization
  • Planning and coordination
  • Effective customer upselling
  • Buffet setup and takedown
  • Special dietary requirements
Education and Training
Celebration High School Celebration, FL Expected in 08/2012 GED : - GPA :
Experience
Firstservice Residential - Hostess
Port Aransas, TX, 09/2018 - 04/2020
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Tracked seated guests and available seating using [System].
Fedex Ground Ph Us - Package Handler
Hereford, PA, 08/2016 - 09/2018
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Palletized boxes for easy movement and shipment.
Holiday Retirement - Server
Auburn, AL, 03/2014 - 07/2016
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
  • Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Partnered with team members to efficiently serve food and beverages.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Firstservice Residential - Hostess
Queen Creek, AZ, 07/2011 - 04/2014
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Answered questions about food and order statuses for waiting customers.
  • Enhanced guests' experiences by fulfilling special requests during visits.

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Resume Overview

School Attended

  • Celebration High School

Job Titles Held:

  • Hostess
  • Package Handler
  • Server
  • Hostess

Degrees

  • GED

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