Hostess Resume Example Texas Roadhouse

HOSTESS

Professional Summary

Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Enterprising Horse Trainer with 12 years of experience. Adept at long-term habit breaking techniques with knowledge of English riding and monitoring horse health. Successful at scheduling appointments and working with horse trainers and riders.

Skills

Communication skills
Interactive communication skills
Western-style riding
Horse grooming
Groundwork
Athlete safety
Facility maintenance

Sports injuries training
Exercise planning
Safety awareness
Nutritional education
Lesson planning
Group and individual instruction

Work History

Hostess, 11/2019 to Current
Texas Roadhouse – Newington , NH

Documented reservations, alerted servers and managers of large groups and prepared seating.
Took information about guests' party size, led to seating, offered menus and [Action].
Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using [Software].
Monitored seating area and checked restrooms every [Timeframe] to keep spotless.
Answered customer questions about hours, seating and [Type] information.
Monitored guests for intoxication and immediately reported concerns to management.
Recorded available tables after seating each party using [System].

Manager, 05/2019 to Current
Forest Glen Campground – Lee, NH

Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Planned and oversaw implementation of special [Type] activities and [Type] trips.
Maintained and ordered supplies for activities.
Provided clear instruction to activity and program participants to ensure fun and safety.

Shift Leader, 11/2018 to 04/2019
Tropical Smoothie Cafe – Portsmouth, NH

Assigned daily employee tasks and monitored activity and completion.
Executed lean manufacturing initiatives to support continuous improvement and facilitate on-time performance.
Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
Trained new employees and delegated daily tasks and responsibilities.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Coached team members in techniques necessary to complete job tasks.

Barista, 02/2018 to 11/2018
Panera Bread – Dover, NH

Recommended products based on solid understanding of individual customer needs and preferences.
Created over [Number] drinks in average shifts with consistently positive customer satisfaction scores.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every [Timeframe].
Maintained supply levels in counter and customer areas to meet typical demands.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
Cleaned counters, machines, utensils and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Engendered customer loyalty by remembering personal preferences and allergy information.
Memorized recipes for [Number] specialty coffee beverages and seasonal offerings.
Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
Memorized ingredients and recipes for [Number] specialty drinks.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Processed accurate credit, debit, check and cash sales transactions for more than [Number] customer orders per day.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.

Education

High School Diploma: 06/2019
Virtual Learning Academy High School - Exeter, NH

Bachelor of Arts: Education of Individuals in Elementary Special Education Programs, Expected in 12/2022
Southern New Hampshire University - Hooksett, NH

Accomplishments

- HS state championship WT pole bending

HS State champion WT pole bending

I won both district and state championship with the Dover High School equestrian team in walk/trot pole bending.

Resume Overview

Companies Worked For:

Texas Roadhouse
Forest Glen Campground
Tropical Smoothie Cafe
Panera Bread

School Attended

Virtual Learning Academy High School
Southern New Hampshire University

Job Titles Held:

Hostess
Manager
Shift Leader
Barista

Degrees

High School Diploma : 06/2019
Bachelor of Arts : Education of Individuals in Elementary Special Education Programs , Expected in 12/2022

Hostess Resume Example

Resume Score: 80%

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