Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
5 years customer service experience/ food and beverage experience. I have excellent work ethic and charisma to keep guests happy,assisting them with their questions/problems and always finding a solution. I put a 100% passion in my work and 100% positive energy and smiles when dealing with others,accommodating their needs, and always making sure to go above and beyond to help others, in order to give them a wonderful experience.
Skills
Customer service
Team building
Dining customer service
Price memorization
Communications
Project organization
Problem resolution
Process improvement
Organization
Planning and coordination
Effective customer upselling
Buffet setup and takedown
Scanners
Phone
Special dietary requirements
Closing
Clientele
Customer service
Team building
Marketing
POS
Problem resolution
Process improvement
Quick
Reconciling
Sales
Tables
Work History
09/2018 to 04/2020HostessFour Seasons Hotels Inc | Westlake Village, CA,
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Answered customers' questions about hours, seating, current wait time and other information.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Set up and decorated menu marketing boards with current meal and drink specials.
Tracked seated guests and available seating using [System].
08/2016 to 09/2018Package HandlerQuest Diagnostics | Babylon, NY,
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
Palletized boxes for easy movement and shipment.
03/2014 to 07/2016ServerOakmont Management Group | Calabasas, CA,
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Greeted customers, assisted with questions and recommended daily specials, wine and desserts to guide patrons toward more profitable items.
Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Managed closing duties, including restocking items and reconciling cash drawer.
Partnered with team members to efficiently serve food and beverages.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
07/2011 to 04/2014HostessFour Seasons Hotels Inc | Vail, CO,
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Greeted guests and gathered information to seat groups or place on waitlist.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Offered preferred tables and other special accommodations to VIP customers.
Set up and decorated menu marketing boards with current meal and drink specials.
Answered questions about food and order statuses for waiting customers.
Enhanced guests' experiences by fulfilling special requests during visits.
Education
Expected in GED | Celebration High School, Celebration, FLGPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
