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Hostess Resume Example

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JM
HOSTESS
Professional Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

Work History
Glass House Tavern - HostessNew York, New York09/2019 - 03/2020
  • Documented reservations and communicated changes to guests using Open Table.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using Open Table.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
Justice - Sales AssociateDeer Park, New York08/2018 - 08/2019
  • Maintained records related to sales, returns and inventory availability.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Achieved perfect attendance record for 12 months consecutively.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Processed product returns and assisted customers with other selections.
  • Educated customers on promotions to enhance sales.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Prepared cash deposits up to $400 with zero discrepancies.
Gold Star Jewelers - Sales AssociateLevittown, New York11/2017 - 08/2018
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Educated customers on promotions to enhance sales.
  • Prepared cash deposits up to $4000 with zero discrepancies.
  • Engaged with customers to effectively build rapport and lasting relationships.
Skills
  • Dining area cleanliness
  • Communication skills
  • Refunds and exchanges
  • Customer assistance
  • Product upselling
  • POS Systems
  • Cash Drawer Management
  • Product and Service Sales
  • ID Verification
  • Product Restocking
  • Customer Relations
  • Inventory management
  • Good telephone etiquette
  • Product knowledge
  • Adaptability
  • Bar terminology expertise
  • To-Go Order Preparation
  • Cash register operations
  • Credit card processing
  • Proficient in POS System
  • Point of Sale Knowledge
  • Merchandise Restocking
  • Cash Register Operation
  • Maintaining Store Appearance
  • Retail Merchandising
  • Payment processing
  • Cleaning procedures
  • Point-of-sale system operation
  • Shelf-cleaning
Education
06/2019Deer Park High SchoolDeer Park, NYHigh School Diploma
Expected in 05/2023John Jay College of Criminal Justice of The City University of New YorkNew York, NYBBA: Forensic Psychology
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Resume Overview

Companies Worked For:

  • Glass House Tavern
  • Justice
  • Gold Star Jewelers

School Attended

  • Deer Park High School
  • John Jay College of Criminal Justice of The City University of New York

Job Titles Held:

  • Hostess
  • Sales Associate

Degrees

  • High School Diploma
    BBA : Forensic Psychology

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