LiveCareer-Resume

hostess resume example with 4+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

High-energy hostess skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests.

Skills
  • Safe food handling
  • Effective customer upselling
  • Buffet setup and takedown
  • Special dietary requirements
  • Menu memorization
  • Seating assignment preparation
  • Food inspection
  • Table setting arrangements
  • Price memorization
Experience
09/2020 to Current Hostess Landry's | Sacramento, CA,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Communicated with kitchen staff about cook times to foster customer satisfaction.
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered telephone to provide dining information and take party reservations.
  • Answered questions about food and order statuses for waiting customers.
07/2016 to Current Ice Cream Scooper Towne Park Ltd. | Napa, CA,
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Offered samples of new ice cream flavors to guests, promoting new flavors, special combinations and upselling to more expensive selections such as sundaes, waffle cones and special toppings.
  • Served and scooped ice cream, following sizing specifications.
  • Restocked ice cream disposable supplies, glass serving dishes and utensils.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Cleaned and organized all areas, including utensil and napkins station and restroom facilities.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Managed POS register to complete customer transactions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Informed shift leaders or management of any obstacles or issues during each shift.
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
  • Used POS system expertise to complete sales transactions with accuracy and efficiency.
  • Provided information to customers regarding ice cream flavors, ingredients and nutritional information.
  • Suggested new flavors and special offers to management based upon customer input.
  • Handled cash and credit card transactions quickly and accurately.
  • Performed end-of-day duties by balancing payments and receipts in cash register.
  • Created eye-appealing, delicious-tasting ice cream treats to keep customers coming back.
  • Cleaned counters, tables and fountain equipment thoroughly to keep sanitary, following quality checkpoints.
  • Leveraged product knowledge to make recommendations for indecisive customers.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
  • Memorized menu items, identifying allergens to streamline service to customers.
  • Assisted management with inventory and ordering supplies to provide uninterrupted sales.
  • Upsold products to customers and made recommendations based on staff and customer experience.
08/2018 to 03/2020 Teacher's Aide Kindercare | Plainville, MA,
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supervised children on field trips to maintain safety and foster cultural learning experiences.
  • Supports classroom teachers by managing files, preparing materials and updating records.
  • Used exercises and repetition to assist students in learning foundational educational concepts.
  • Retained interest and maximized receptive learning by educating students utilizing instructional techniques, including hands-on curriculum.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Provided students with personalized educational, behavioral and emotional support.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Organized classroom, placing books back on shelves and [Task] to keep areas well-maintained and organized.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Educated students, maximized learning capabilities and sharpened classroom interest through effective instructional techniques.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Education and Training
Expected in 06/2020 High School Diploma | Central Regional High School, Bayville, NJ GPA:
Expected in | College of New Jersey, The, Trenton, NJ GPA:

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Resume Overview

School Attended

  • Central Regional High School
  • College of New Jersey, The

Job Titles Held:

  • Hostess
  • Ice Cream Scooper
  • Teacher's Aide

Degrees

  • High School Diploma
  • Some College (No Degree)

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