Host/server Resume Example
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HOST/SERVER
Professional Summary
To obtain a position that will enable me to use my strong organizational skills and ability to work well under pressure. Hardworking [Job Title] with background in quickly taking orders, managing the drive-thru window and preparing food. POS systems knowledge. Fast food professional focused on greeting all customers in a friendly, welcoming manner. Seeking added responsibilities to help restaurant operations run smoothly. Food service worker with exceptional interpersonal skills. Reliable, punctual and works well under pressure. Crew Member offering a positive attitude and flexible schedule. Works well independently or with others as a team. Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale (POS) transactions. Seeking restaurant position with opportunities for advancement in management. Flexible [Job title] who excels in a fast-paced environment looking for a position with growth opportunities. Energetic, bilingual team player with four years of work as a fast food crew member, dishwasher and busser in a busy, family-owned restaurant. Enjoys interacting and working with others. Seeking a crew leader or assistant management role. [Job Title] with excellent communication skills and rapid and precise customer service skills. Outgoing [Job Title] familiar with cash and food handling procedures. Possesses strong communication and time management skills.
Skills
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Work History
Host/server, 05/2010
to Current
Kimpton Hotels – Pittsburgh , PA
Kimpton Hotels – Pittsburgh , PA
- Customer Care: 10/2010-10/2011 Verizon Wireless Customers first point of contact Answer multiple phone line Resolve issues including technical support, billing, pricing, setting up new service, canceling existing service and making changes to accounts Assistant Production (WAREHOUSE): 05/2007-10/2010, Home Diagnostic, Inc Inspected diabetic test strips (check the meter, vial) Filled out paper work (INVENTOR, SHIPPING & RECEIVING ) Count pallets, unloaded the truck ,signed for the merchandise I received.
- Cashier:12/2007-05/2008, 7 Eleven Cashed out customers Arranged products in display cabinet Restocked Cleaned and organized Assists passengers and checks flight tickets at entrance gate or station when boarding or disembarking airplane Examines passenger tickets to ensure that passengers have correct flight or seat Directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules.
- Promptly and empathetically handled guest concerns and complaints.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Operated the drive-through window and sales register quickly and efficiently.
- Greeted customers and provided excellent customer service.
- Pleasantly and courteously interacted with customers.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Cross-trained and coordinated scheduling with team members to ensure seamless service.
- Prepared fountain drinks and ice cream items.
- Assembled food orders while maintaining appropriate portion control.
- Prepared all food orders within a 2-3 minute time frame.
- Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time.
- Verified that prepared food met all standards for quality and quantity.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
- Handled currency and credit transactions quickly and accurately.
- Followed food safety procedures according to company policies and health and sanitation regulations.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Strictly followed all cash, security, inventory and labor policies and procedures.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Reported to all shifts wearing a neat, clean and unwrinkled uniform.
- Reported to each shift on time and ready to work.
- Performed all position responsibilities accurately and in a timely manner.
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Routinely moved and stocked food products weighing up to [number] pounds.
- Diligently restocked work stations and display cases.
- Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
- Prepped items for later use to save staff time during busy hours.
Production Assistant, 05/2007
to 10/2010
Lifechurch.Tv – Edmond , OK
Lifechurch.Tv – Edmond , OK
- Loaded and unloaded pieces into boxes for shipment.
- Directed [Number] warehouse shipping associates.
- Processed [Number] shipments per [Time period].
- Achieved a [Number]% on-time shipment rate.
- Director of [Number] square foot warehouse, shipping [Number] shipments per year.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Optimized production scheduling to lower production costs.
- Stacked and transported all overstock to storage areas.
- Reported all equipment failures and malfunctions to supervisor.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Tracked time spent on assignments each day for productivity reporting.
- Picked up incoming stock and delivered materials to designated locations.
- Monitored department performance data to identify and avoid potential risks.
- Used item numbers to properly stock warehouse.
- Recorded numbers of units handled and moved using daily production sheets and work tickets.
- Attached identifying tags to containers.
cashier, 05/2007
Schnitzer Steel Industries, Inc. – Carson City , NV
Schnitzer Steel Industries, Inc. – Carson City , NV
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Assisted customers with food selection, inquiries and order customization requests.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Served as the main liaison between customers, management and sales team.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Processed [number] daily invoices and billed renewed invoices to clients.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of [number].
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Routinely answered customer questions regarding merchandise and pricing.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Participated in physical inventory counts every [time period].
- Replenished supplies, bags and other materials at each cash wrap.
- Folded and arranged garments in attractive displays.
- Recommended alternative items if product was out of stock.
Education
High School Diploma: Freshman,
Current
Broward College - City
Broward College - City
- Continuing education in [Topic]
- [Scholarship Name] Hotel and Hospitality Management Scholarship
Skills
billing, Cashier, Customer service skills, Customer Care, Fluent in French, Works, pricing, Fast learner, RECEIVING, SHIPPING, technical support, phone
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Resume Overview
School Attended
- Broward College
Job Titles Held:
- Host/server
- Production Assistant
- cashier
Degrees
- High School Diploma : Freshman , Current
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