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host resume example with 5 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Dining Crew Workflow Optimization
  • Check Payment Processing
  • Seating Assignment Preparation
  • Food Inspection
  • Buffet Setup and Takedown
  • High-Volume Dining
  • Table Bussing
  • Special Dietary Requirements
  • Menu Memorization
  • Reliable and Trustworthy
  • Front- and Back-of-House Coordination
  • Flexible and Adaptable
  • Self-Motivated
  • Team Player
  • Service-Oriented
  • Creative Problem Solving
  • Opening and Closing Procedures
  • Personable and Friendly
  • Attention to Detail
  • Guest Greeting and Seating
  • Service Oriented
  • Warm and Welcoming
  • Customer-Oriented
Experience
03/2021 to Current
Host Iron Hill Brewery West Chester, PA,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials to increase profits.
03/2021 to Current
Food Runner Stonebridge Companies San Francisco, CA,
  • Double-checked meals placed in window against customer tickets for accuracy.
  • Memorized dining room floor plans and understood seat number system.
  • Assisted servers to optimize guest dining experience.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Observed tables to tend to guest needs and identify customer service opportunities.
  • Offered insight into menu items to answer customer questions.
  • Transferred supplies and ingredients between storage and kitchen areas by hand or cart.
  • Stocked service supply areas with tableware, garnishes and prepared food.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages.
  • Built and maintained relationships with regular customers by learning and remembering preferences.
  • Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying into register.
  • Assisted hostess by answering phones to take reservations or to-go orders.
  • Prepared checks to itemize and total meal costs and sales taxes.
  • Effectively multitasked within fast-paced environment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted guests with friendliness and professionalism.
  • Supported serving staff in delivering accurate and well-presented food orders.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Made friendly conversation with customers to provide enjoyable bar experience.
05/2019 to 06/2022
Server Citron Et Sel Chattanooga, TN,
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Trained new employees on restaurant procedures and plating techniques.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Prepared checks, itemizing total meal costs and taxes.
  • Presented menus and answered questions regarding items.
  • Informed customers of daily specials and signature menu items.
05/2018 to 11/2019
Environmental Service Technician St. Joseph Health Laguna Beach, CA,
  • Maintained cleanliness and presentation of waiting area and rooms.
  • Facilitated environmental site assessments and recommended remediation plans.
  • Handled cleaning and sanitation chemicals by following safety precautions.
  • Sanitized floors and walls to protect workers.
  • Followed sanitation schedule and documented cleaning activities.
  • Utilized chemicals in correct quantities to maintain cleanliness of floor and touchpoint areas.
  • Consulted with clients on developing compliant environmental policies.
  • Greeted patients and families, maintaining facility and team professionalism with friendly support.
  • Took care of rooms before patient admission or after discharge according to changing furniture and cleaning needs.
  • Inventoried, maintained or repaired cleaning supplies and ordered more.
  • Cleaned and sanitized [Number] rooms daily.
Education and Training
Expected in 06/2016 to to
Associate of Arts:
Preparatory Taximaroa De San Nicholas De Hidalgo - Ciudad Hidalgo Michoacan, Mex,
GPA:
Expected in 05/2014 to to
High School Diploma:
Marie Curie High School - Chicago, IL,
GPA:

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Resume Overview

School Attended

  • Preparatory Taximaroa De San Nicholas De Hidalgo
  • Marie Curie High School

Job Titles Held:

  • Host
  • Food Runner
  • Server
  • Environmental Service Technician

Degrees

  • Associate of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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