Experienced customer service representative with over 20 years of experience in multiple areas of customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
To-Go Order Preparation
Stocking and Replenishing
Point of Sale Knowledge
Order Delivery Practices
Order Accuracy
Food Sales and Promotion
Daily Specials Memorization
Bill Computation
Sales expertise
Point of sale operation
Cash Handling
Item promotion
Work History
09/2021 to Current
Host and Server Marcus Corporation – Baton Rouge, LA,
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Noted special patron requests and followed up with kitchen to confirm delivery.
Worked with POS system to place orders, manage bills and handle complimentary items.
Kept register accurate through correct billing, payment processing and cash management practices.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Increased sales significantly by upselling higher-end products to customers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Served Type, Type and Type beverages and offered refills.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Collected orders and relayed them to bartenders quickly and accurately.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic Type restaurant while maintaining calm, professional demeanor.
Answered customers' questions, recommended items and recorded order information.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Inspected dishes and utensils for cleanliness.
Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
08/2009 to Current
HousekeeperLkq – Sun City, AZ,
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Worked on cleaning team to service hotels, offices and other commercial buildings.
Kept building entryway glass clean and polished for professional presentation.
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
Restocked room supplies such as facial tissues for personal touch with every job.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Categorized laundry received by clients based on fabric type.
Documented and reported necessary facility and building repairs observed.
Maintained facility floral arrangements in lobbies and public areas by watering and replacing past-prime flowers.
Operated power equipment tools such as backpack vacuums and floor sweepers.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Adhered to professional house cleaning checklist.
Dusted picture frames and wall hangings with cloth.
Responded to requests from patrons for linens and toiletries.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Waxed and polished wood floors and other woodwork.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
06/1999 to 06/2013
Customer Service RepresentativeSallys Beauty Supply – City, STATE,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recommended products to customers, thoroughly explaining details.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Provided information regarding charge accounts and loyalty programs.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Cultivated customer loyalty, promoted repeat business and improved sales.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Answered constant flow of customer calls with minimal wait times.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Trained new personnel regarding company operations, policies and services.
Delivered prompt service to prioritize customer needs.
Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
Managed timely and effective replacement of damaged or missing products.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Maintained up-to-date knowledge of product and service changes.
Operated POS system to itemize and complete average of Number customer purchases.
Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Educated customers about billing, payment processing and support policies and procedures.
Trained staff on operating procedures and company services.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Resolved Type issues over phone with Number customers daily.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Improved overall efficiency Number% by anticipating needs and providing outstanding support.
Scored in top Number% of employees for successful Action.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
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