LiveCareer-Resume

host resume example with 10+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 9XXX5 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Seeking a position as a valued member of your team to leverage my achievements, energy, and talent to gain experience and expertise in the area for identifying superior job candidates.
Skills
  • Security Guard License
  • Superior customer service
  • Arrest procedures
  • Customer-oriented
  • [NEW MEXICO] Licensed Gaming Worker
  • Fluent in [SPANISH]
  • Team player
  • Innovative thinker
  • Patient
  • Strong problem solving aptitude
  • Customer service award
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Work History
10/2012 to 03/2014
host Park House Dallas Dallas, TX,
  • Responsible for maintaining exceptional customer service such as greeting customers, maintaining a clean work environment , and assisting in marketing events.
  • Provided prompt and courteous service with cross-functional teams to ensure a smooth flow in service.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
01/2011 to 2012
Customer Service Representative Unitedhealth Group Buckingham, TX,
  • conferencing with customers about inquiries, account overview, claim adjustments payments, and helping them with different makes and models of wireless devices.
  • such as Apple, Motorola etc.
  • Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Successfully acquired an average of 10 new customers per month, generating a 10% growth in revenue.
  • Implemented marketing strategies which resulted in 10% growth of customer base.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
01/2010 to 06/2010
Customer Service Bank Representative Service Partners Houston, TX,
  • As a customer service bank representative I was responsible for dealing with bank accounts as far as opening and closing them.
  • I reviewed account details with.
  • customers and assisted them with online access and answered questions or.
  • concerns they encountered with.
  • I also assisted State Farm agents with questions.
  • and concerns about bank products.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Created and maintained an organized database to develop promotional sales.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Developed reputation as an efficient service provider with high levels of accuracy.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
07/2009 to 04/2011
Event Staff Security Representative Unitedhealth Group Saint Louis, MO,
  • My responsibilities included guarding and monitoring parking lot premises during events such as concerts, games, and graduations.Responsible for public safety and.
  • traffic control.
  • Detected suspicious activities and watched for criminal acts and rule infractions.
  • Monitored and authorized entrance and departure of employees and visitors.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Monitored and reported suspicious activities to local authorities.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
  • Denied entrance to the building to unauthorized persons.
  • Secured all doors in the office and main building after hours.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Screened all passengers, crew members and employees for weapons and contraband.
  • Testified at judicial hearings and trials involving criminal acts committed against the company.
  • Performed surveillance of suspects using binoculars, cameras and camcorders.
2009 to 03/2009
Customer Service West Virginia State Parks Huttonsville, WV,
  • As a waiver my responsibilities included attracting customers to the business, as well as translating and setting up flags and signs.
  • My main objective was customer service courtesy.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Directed calls to appropriate individuals and departments.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Learned, referenced and applied product knowledge information.
02/2008 to 09/2008
Customer Service Representative West Telemarketing City, STATE,
  • As a customer representative my responsibilities included, conferencing with.
  • customers by telephone or in person as well as contacting them to respond to.
  • inquiries, recommend improvements, and review claims adjustments.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Evaluated consumer reports on a monthly basis.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Prepared reports and communication for senior management and clients.
  • Managed high call volume with tact and professionalism.
  • Initiated operations improvements to improve overall call center productivity.
  • Provided incentive to increase productivity by offering employees awards for best customer service.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
  • Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
  • Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Managed call center from initial start-up to full operational status.
  • Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
  • Met or exceeded service and quality standards every review period.
  • Developed all process controls and metrics for daily management of the Call Center.
08/2007 to 02/2008
Security Guard Sunland Park And Casino City, STATE,
  • As a security guard my responsibilities included guarding, patrolling and monitoring premises.
  • Answered to alarms and investigated disturbances as well as applying appropriate physical restraints, authorized entry or exit of individuals.
  • I.
  • enforced laws, ordinances, and regulations, and recognized public safety hazards.
  • Testified at judicial hearings and trials involving criminal acts committed against the company.
  • Circulated among visitors, patrons and employees to preserve order and protect property.
  • Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
07/2005 to 09/2006
Courtesy Associate Wal-Mart City, STATE,
  • As a courtesy associate I was responsible for retreating carts, greet and help customers, and maintain a sanitary work environment.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers into the store and helped them locate items.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
04/2002 to 05/2005
Sales Representative/Car detail/Lot attendant Brad Francis Chevrolet City, STATE,
  • As a sales representative I was responsible for providing customer service, conducted sales presentations, demonstrated goods or services, sell merchandise.
  • and identify best products for customer's needs.
  • I would also use computers to.
  • enter, access and retrieve data, use sales techniques and maintain customer records.
02/2001 to 03/2002
Assistant ant Manager McDonalds City, STATE,
  • As an assistant manager at McDonalds I was responsible for maintaining sanitationhealth, safety standards, and supervising employees.
  • Responsible for stocking and restocking workstations, and provide and handle customer service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Answered telephone calls and responded to inquiries.
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
  • Cleaned and organized eating, service, and kitchen areas
  • Cleaned and sterilized equipment and facilities
  • Greeted each customer with friendly eye contact
Current to Current
Club Security Guard Don Quintin Night Club City, STATE,
  • Responsibilities included guarding, entrance control, identifying and.
  • preventing incidents, and identifying underage drinkers.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Inspected equipment, structures and materials to identify the cause of errors and defects.
  • Secured all doors in the office and main building after hours.
Education
Expected in 5 2002 to to
High School Diploma:
Los Lunas High School - Los Lunas,
GPA:
95/100
Skills
Apple, assistant manager, closing, customer service, functional, marketing, access, Motorola, presentations, safety, sales, supervising, telephone, translating

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Resume Overview

School Attended

  • Los Lunas High School

Job Titles Held:

  • host
  • Customer Service Representative
  • Customer Service Bank Representative
  • Event Staff Security Representative
  • Customer Service
  • Customer Service Representative
  • Security Guard
  • Courtesy Associate
  • Sales Representative/Car detail/Lot attendant
  • Assistant ant Manager
  • Club Security Guard

Degrees

  • High School Diploma

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