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Host Resume Example

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HOST
Summary

Accomplished and energetic with a solid history of achievement in customer's trust . Motivated leader with strong organizational and prioritization abilities. Areas of expertise include verbal, non verbal and understanding. Goal-oriented person dedicated to high levels of customer satisfaction. Friendly and quick learner with specialized knowledge in people's interest and emotions. Outgoing attendant offering superb customer service proficiency and passionate about goals. Results-oriented professional. Workaholic with unique ability to relate to diverse clients. Hard working in both slow and busy shifts. Patient and observing. Friendly and enthusiastic. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Skilled at understanding the customer's needs, motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Positive and upbeat on manners that makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments. High-energy at management and skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Smoothly makes reservations, coordinate events and monitors routine dining room activities. Collaborative, hardworking and efficient in prioritizing and handling simultaneous tasks to promote positive dining experiences for guests. Hardworking in every task that are assigned while offering 2 and half years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills. Forward-thinking Host with distinguished history of reorganizing systems for streamlined services. Trained in delivering high standards of customer service with strong knowledge of management. Outgoing and personable individual willing to take initiative to create warm and friendly environment for guests' dining experience. Cheerful Associate, Team member & a Host with years of experiences at helping customers while supporting teammates and managers. Friendly and conversational when welcoming guests, taking orders and helping with customer's needs. Expert at prioritizing guest needs and stepping in to help servers, team mates or the companies during busy hours with assistance!

Skills
  • Cashier
  • Customer service
  • English
  • Telephones
  • Customer Service
  • Reservations
  • Server Distribution
  • Event Planning
  • Front of House Organization
  • Dining crew workflow optimization
  • Table Bussing
  • High-volume dining
  • Seating assignment preparation
  • Dining customer service
  • Service prioritization
  • Table setting arrangements
Experience
HostJul 2020 to Current
Olive Garden － Prosper, TX
  • Scheduled call aheads and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Answered telephone to provide dining information and take party reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Notified server after seating parties in section to facilitate prompt service.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Team MemberJan 2020 to Current
Whataburger － McKinney, TX
  • Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
  • Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
  • Completed ongoing quality checks on the products, closely following strict quality assurance guidelines.
  • Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
  • Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
  • Built and maintained effective working relationships with peers and upper management.
  • Trained new employees on the customer services and on team management to support team efficiency.
  • Worked hard to learn all required tasks quickly and maximize performance.
  • Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Walmart AssociateJul 2018 to Jul 2019
Walmart Super-center － McKinney, TX
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Conduct searches to find needed information, using such sources as the Internet.
  • Whataburger- 1 year of experience Cashier + customer service Got rewarded as the pride of the team! Olive Garden- Almost a year Host Where I'm in charge of management.
Education and Training
High School Diploma, Computer scienceMar 2019Prosper High School － Prosper, TX
Associate of ScienceCollin County Community College District － McKinney, TX
Interests
Active Listening Customer and Personal Service Reading Comprehension Speaking Service Orientation Administration and Management Critical Thinking Judgment and Decision Making Monitoring Social Perceptiveness Active Learning Complex Problem Solving Foreign Language
Languages

English ( speaking, reading & writing)

Bengali ( Speaking, reading & writing)

Hindi ( Speaking)

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Resume Overview

Companies Worked For:

  • Olive Garden
  • Whataburger
  • Walmart Super-center

School Attended

  • Prosper High School
  • Collin County Community College District

Job Titles Held:

  • Host
  • Team Member
  • Walmart Associate

Degrees

  • High School Diploma , Computer science Mar 2019
    Associate of Science

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