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host resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image. Self-motivated, experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting a positive environment. Dependable with excellent interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Motivated to deliver positive experiences to guests of all ages. Customer service-driven and considered a punctual, reliable employee.

Committed to proper handling of food items and adherence to health and safety guidelines. Excellent balance, stamina and social skills. Desire to take on new positions offering opportunities to enhance business operations. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards. Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service. Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks.

Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service. Adaptable and deeply familiar with FOH and BOH operations. Hardworking collaborator with over a year background providing exceptional customer service and food service to attain highest level of guest satisfaction. Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service.

Motivated Barback knowledgeable about safe food handling, cleaning standards and restocking procedures. Always looking to learn more about wine, liquor and mixed drinks in order to better serve customers. High-energy professional multitasks well to meet customer desires and business needs in high-volume environments. Experienced with POS systems, money handling and responsible alcohol service.

Skills
  • Active listening
  • Customer service
  • Conflict resolution Resource distribution
  • Communicated with the manager to discuss ride maintenance or repair issues.
  • Fast learner
  • Can work in fast paced environment
  • Event Planning
  • Front of House Organization
  • Table Vacancy Management
  • Reservations
  • Table Bussing
  • Operations monitoring
  • Guest service
  • Issue resolution
  • Team Supervision
  • Experience in leadership
  • Quantitative skills
  • Content management expertise
  • Regulatory compliance
  • Menu knowledge
  • Personnel training
  • Cleaning and sanitation
  • Food presentation
  • Table bussing
  • Buffet setup and takedown
  • Price memorization
  • Dining customer service
  • Relationship management
Experience
03/2000 to Current Host Hard Rock Hotels And Casinos | Miami, FL,
  • Greeting customers as they walk into the restaurant
  • Optimizing seating at different tables to ensure even work load for wait staff
  • Helping guests with reservations and guiding them to their table
  • Providing customers with menus and answering any initial questions they may have
  • Scheduling reservations with large parties
  • Monitor restaurant activity to determine seating and dining flow
  • Assists others with side work including, but not limited to cleaning, stocking, etc
  • Help fellow team members and other departments whenever necessary to maintain positive work relationships
  • Communicative with kitchen staff, management, serving staff, and customers to ensure dining details were handled properly and guest concerns promptly addressed
  • Handling to go orders, making sure the customer gets exactly what he/she ordered, making sure it gets to the customer
  • Answering phone calls in a friendly manner while being able to answer any questions
  • Filling out inquiry forms for large events through the events coordinator
  • Banquets
  • Making sure all decorations are on tables
  • Always keeping an eye out on empty glasses
  • Always refill
  • Facilitating a smooth service throughout the event
  • Setting a buffet area for the service and making sure all food is out in the correct area
  • Removing all dirty dishes off the table once guests are finished eating
  • Flipping rooms fast in order to get the room prepared for the next event.

Barback

  • Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
  • Maintained spotless, well-stocked bar organized and ready for customer demands.
  • Replenished bar glasses, garnishes and condiments.
  • Took food and drinks to bar and table customers.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Removed and disposed of bags from trash receptacles in and around bar area.
  • Sliced and pitted fruit used to garnish drinks.
  • Cleaned up spills and brought replacement items to tables.
  • Cleaned bar and table surfaces throughout shift to help reduce risk of pathogens.
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Used POS system to ring up customers and open and close tabs.
  • Collected and processed payments via cash and credit card.
  • Built excellent relationships with guests to achieve repeat business.
  • Completed side work, such as stocking bar items, rolling silverware, polishing glasses, cleaning menus and replenishing condiments.
  • Restocked beer and liquor regularly and after special events.
  • Stayed up to date on full bar menu and developed extensive mixology knowledge.
  • Gathered, washed, polished and restocked drink glasses.
  • Reorganized bar stations to streamline service flow.
07/2022 to 10/2022 Server/ Cashier/food Runner/ Shift Lead Universal Orlando | Orlando, FL,
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Held performance reviews to identify and correct areas needing improvement.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Worked with management to coordinate special functions and events.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
  • Offered insight into menu items to answer customer questions.
  • Responded quickly to customer concerns and escalated major issues to management.
  • Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
  • Coordinated service for food runners and other kitchen staff.
  • Provided mentorship and guidance to new kitchen team members.
  • Collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Helped with purchases and signed customers up for rewards program.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
01/2019 to 03/2021 Attractions Attendant Steak N Shake Co | Carmel, IN,
  • Educated patrons on facilities, entertainment options and rules and regulations
  • Operated attraction equipment precisely to concur with operational procedures
  • Inspected equipment to detect wear and tear, notifying the manager of parts needing immediate repair
  • Communicated with the manager to discuss ride maintenance or repair issues.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Pulled down safety bars and secured riders according to specified attraction details.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Monitored patrons and equipment during rides to prevent accidents.
  • Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
  • Provided excellent and professional service to ensure guest satisfaction.
  • Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
01/2019 to 03/2021 Cashier Glowzone | City, STATE,
  • Operated the cash register, collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer service., Answered customers' questions about hours, seating, current wait time and other information
  • Notified server after seating parties in section to facilitate prompt service
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests
  • Set up and decorated menu marketing boards with current meal and drink specials
  • Served food and beverages to guests and refilled glasses promptly
  • Interacted with all guests and participated in activities throughout the event while giving next-level attention to guests of honor
  • Greeted and logged in each guest, delivering instructions and details on games and party activities.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.

Party Host

  • Notified server after seating parties in section to facilitate prompt service.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Planned and executed parties for large volumes of guests coordinating custom menus and preparing elaborate tables.
  • Served food and beverages to guests and refilled glasses promptly.
  • Interacted with guests and participated in event activities, giving next-level attention to guests of honor.
  • Responded promptly and politely to guest questions and requests and de-escalated conflicts.
  • Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
  • Delivered clear, audible instructions for games and activities in language appropriate for age group.
  • Obtained signed waiver from customer before starting event and closed out customer bill at event end.
  • Wore required costumes and props to fulfill party requirements.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Delivered crucial safety information to patrons and checked machinery before starting rides.
  • Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
  • Closed down rides with faulty equipment and notified supervisor.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education and Training
Expected in 06/2021 to to High School Diploma | Ocean View High School, Huntington Beach, CA GPA:

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Resume Overview

School Attended

  • Ocean View High School

Job Titles Held:

  • Host
  • Server/ Cashier/food Runner/ Shift Lead
  • Attractions Attendant
  • Cashier

Degrees

  • High School Diploma

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