LiveCareer-Resume

host resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Tucson, AZ ____________________________________________________________________________________________________________________ To obtain a customer service position that will utilize my passion for working on a team as well as showcase my skills working individually, accomplishing all tasks, diligently working towards assigned goals, and adapting to new systems and environments.

Skills
  • Cash flow
  • Cash register
  • Closing
  • Customer service
  • Windows
  • Pricing
  • Selling
  • Sales
  • Dining room management
  • Reservation coordination
  • Impression management
  • Food running
Education
Cdo Tucson, AZ, Expected in 05/2010 GED : - GPA :
Work History
Chef Point Restaurant & Bar - Host
Watauga, TX, 02/2018 - 01/2019
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests using [Software].
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Used cash registers and credit card machines to cash out customers, handling up to $[Amount] in cash per event.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Took information about guests' party size, led to seating, offered menus and [Action].
  • Monitored seating area and checked restrooms every [Timeframe] to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Lkq - Sales Supervisor
Bradenton, FL, 01/2016 - 02/2017
  • Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.
  • Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
  • Oversaw frequent store recoveries to keep sales floor organized and presentable.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Organized and coordinated sales team schedules to align obligations for both clients and company.
  • Administered performance reviews and held workshops to improve performance of team.
  • Supervised operations for [Number]-person sales team and boosted productivity by implementing [Technique] and [Technique].
  • Managed daily sales floor operations, including [Action] and [Action] to improve customer loyalty [Number]% and strengthen brand.
  • Developed sales strategies and established procedures for new employees.
  • Completed [Timeframe] employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
Hcl Technologies Ltd. - Shift Lead
Camden, NC, 03/2015 - 05/2016
  • Trained and mentored new employees to maximize team performance.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
  • Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
  • Worked with team members to improve performance and implement training updates.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Operated all [Type] machinery safely to reduce workplace accidents.
  • Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
  • Completed training to learn additional techniques for making new and seasonal items.
  • Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
  • Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
  • Prepared wide range of menu items in addition to pizza, including [Type], [Type] and [Type], giving customers variety.
  • Cleaned food preparation areas, tools and equipment.
  • Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
  • Answered [Number] phone calls per day to take to-go and delivery orders, successfully delivering [Number]% of orders within [Number] minutes.
  • Communicated menu item information and offered suggestions to promote featured products.
Papa John's - Manager
Gallatin, TN, 05/2008 - 10/2008
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Hired and managed all kitchen staff.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed employees throughout preparation and service of [Number] meals per day.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Purchased food and cultivated strong vendor relationships.
  • Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in [Number]% food waste reduction.
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.

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Resume Overview

School Attended

  • Cdo

Job Titles Held:

  • Host
  • Sales Supervisor
  • Shift Lead
  • Manager

Degrees

  • GED

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