Service-oriented, with 5 year background in customer service. Core competencies include
cashiering, organizational and quick learning as well as excellent communication and time
management skills. Handles tasks with accuracy and efficiency while being an upbeat team player. Making others day easier and more enjoyable.
Customer and Personal Service
Judgment and Decision Making
Strong organizational skill
Adaptive team player
Inventory control familiarity
Active listening skills
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Grew and maintained customer relationships.
Answered customer questions and solved issues when necessary.
Consistently met sales and add on goals.
Assisted in the managing of the company database, verified, edited and modified members' information.
Tracked inventory coming in/out as well as made sure it went to the right customer.
Counted till opening and closing shifts.
Host01/2016 to CurrentGreen MillEagan, mnWorked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with anything they may need. Seat guests in a timely manner. Make personal connections with regulars.
Bakery Associate02/2014 to 12/2014Panera Bread Eagan, mneagan, mn
Organized bakery displays and maintained a neat display throughout shift. Set up and consolidated cash wrap displays. Assisted with any other opening duties such as making coffee for dining room and drive thru, preparing pastry cart for drive thru, ensuring souffles and bacon were in steady supply, cutting bread for line, and making croutons. Greeting costumers, answered questions, cashiered orders, and filled bakery items. Switched soups and lunch menus daily. Facilitate any extra requests of patrons. Helped with dishes, restocked cups, sauces, dressings, bread, ect.
Delegated tasks with co-workers and trained new team members.
Receptionist03/2013 to 03/20145th Ave OpticalEdina, MN
File and maintain records.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Use computers for various applications, such as database management or word processing.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Learn to operate new office technologies as they are developed and implemented.
Sales Associate03/2012 to 08/2012PacsunBloomington, MN
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Help customers try on or fit merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Place special orders or call other stores to find desired items.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Ticket, arrange and display merchandise to promote sales.
Bag or package purchases, and wrap gifts.
Clean shelves, counters, and tables.
High School DiplomaJun 2015Brightmont AcademyApple Valley, MN
PsychologyInver HillsInver Grove Heights, Mn, USA
Clerical, credit, clients, customer service, databases, database management, decision making, fax machines, funds, listening, mail, money, office, neat, office equipment, phone systems, copiers, policies, quality, reception, maintain records, repairs, sales, scheduling, tables, take messages, telephones, Time management, word processing, professional and friendly, multi-tasking