Hospitality resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Energetic and highly trained Hospitality Specialist with [10+] years of experience in hotel and travel industry. Dedicated to providing highest levels of customer service. Skilled at building positive relationships and focusing attention on guest needs. Outgoing Hospitality Specialist with 10+ years of experience in securing reservations and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting repeat customers through friendly and helpful service.
Skills
Communicating with clients
Providing customer support
Supplies ordering
Catering
Education and Training
Faith Christian AcademyLongs, SC, Expected in ā āHigh School Diploma: - GPA:
Promoted value-added services, such as vouchers and special access options to increase guest satisfaction.
Accurately completed shift reports detailing reservations, checkouts and special requests.
Recorded guest payments, verifying identification and credit card information to prevent fraud.
Quickly and courteously resolved all guest problems and complaints.
Supervised staff and assigned duties for complete coverage.
Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
Developed more proficient system to increase hotel and condominium loyalty.
Provided highest quality customer service standards by anticipating customer needs.
Provided personable service to improve customer service ratings.
Referred guests to recommended local attractions and restaurants.
Interviewed customers regarding [Type] issues and reported feedback to management team.
Prevented key account losses by researching discrepancies for corrective action.
Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Established membership loyalty, executing flawless customer retail account management.
Liaised between customers and retail buyers to expedite orders and meet customer demands.
Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
Worked with [Job title] to develop customer service improvement initiatives.
Replenished shelves to maintain adequate merchandise levels.
Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
Oversaw warranty counseling process to manage expense controls.
Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
Worked with external representatives to address customer needs.
Achieved high sales percentage with consultative, value-focused customer service approach.
Mentored junior team members and managed employee relationships.
Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Informed customers about all product lines and services offered by company.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Improved service quality and increased sales by developing strong knowledge of company's products and services.
Provided detailed monthly departmental reports and updates to senior management.
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