Livecareer-Resume

Hospitality Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Energetic and highly trained Hospitality Specialist with [10+] years of experience in hotel and travel industry. Dedicated to providing highest levels of customer service. Skilled at building positive relationships and focusing attention on guest needs. Outgoing Hospitality Specialist with 10+ years of experience in securing reservations and assisting guests to promote customer satisfaction. Talented at listening to guest preferences and providing speedy assistance. Successful in attracting repeat customers through friendly and helpful service.

Skills
  • Communicating with clients
  • Providing customer support
  • Supplies ordering
  • Catering
Experience
Hospitality, 06/2019 to 09/2021
Buffalo Wild Wings Fitchburg, WI,
  • Promoted value-added services, such as vouchers and special access options to increase guest satisfaction.
  • Accurately completed shift reports detailing reservations, checkouts and special requests.
  • Recorded guest payments, verifying identification and credit card information to prevent fraud.
  • Quickly and courteously resolved all guest problems and complaints.
  • Supervised staff and assigned duties for complete coverage.
  • Secured events by helping guests determine appropriate space to reserve based on estimated number of attendees.
  • Developed more proficient system to increase hotel and condominium loyalty.
  • Provided highest quality customer service standards by anticipating customer needs.
  • Provided personable service to improve customer service ratings.
  • Referred guests to recommended local attractions and restaurants.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Established membership loyalty, executing flawless customer retail account management.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.
  • Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
  • Worked with [Job title] to develop customer service improvement initiatives.
  • Replenished shelves to maintain adequate merchandise levels.
  • Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes.
  • Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
  • Oversaw warranty counseling process to manage expense controls.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Worked with external representatives to address customer needs.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Mentored junior team members and managed employee relationships.
  • Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Informed customers about all product lines and services offered by company.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Provided detailed monthly departmental reports and updates to senior management.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Trained new employees on procedures and policies to maximize team performance.
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Resolved average of [Number] inquiries in any given week, consistently meeting performance goals.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
Assistant Food Service Leader, 10/2019 to 05/2020
Kwik Trip, Inc. Marshall, WI,
  • Managed food service sales, costs, and budget administration to keep operations in line with financial targets.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Estimated potential worker issues to produce detailed resource documentation.
Cashier, to
Raising Canes Chicken Berkeley, CA,
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions promptly to prevent long customer wait times.
  • Increased sales by suggesting specific complementary items to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Answered customer quests, provided store information and escorted to desired store areas.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Received payments for products and issued receipts.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
  • Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
Education and Training
High School Diploma: , Expected in
to
Faith Christian Academy - Longs, SC,
GPA:

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

Resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Faith Christian Academy
Job Titles Held:
  • Hospitality
  • Assistant Food Service Leader
  • Cashier
Degrees
  • High School Diploma

Similar Resume

View All
Hospitality
Hospitality Manager