I have been working with Brightree System. I mainly do oxygen discharges out of the hospital. I take an E tank to patients room and teach them how to use equipment. Then I will place an order for them to get a home unit delivered. I have to put the patient in the Brightree system, check to make sure insurance is correct and verify it. Will check on Medicare patient to make sure Same and Similar is done. I have been on a call rotation for after hours emergency calls. I also have been doing Trilogy patients. I get all their information needed to send in for approval. I do most all the DME for any patient that is getting discharged out of my hospital. Most of the DME is, oxygen, walkers, rotators, crutches, nebulizers, and wheelchairs. I work out of Brightree System, Apacheta Transport Manager, Allscripts, and Sunrise.
Oxygen
Brightree
Microsoft Teams
Apachata Transport
Sunrise
Brightree 101
Cultural Competency in Health Care
Fire Safety and Drill
Great Customer Service
Handling Customer Complaints
HIPAA 101
Infection Control
Influenza
Insurance and Eligibility
Insurance in Depth
Farmers Branch, TX, 03/2020 - Current
I fill Oxygen Rx for discharging patients. I set them up to go home and for home delivery of oxygen. I also do DME for any discharging patient. I use Brightree to enter patient in the system. I then verify insurance for them. Send off yo get any PAR's needed. Check on Same & Similar to make sure they have not had any DME needed in last 5 years. I then Push orders to deliver equipment to patients room. I also push an order to the DME Techs to deliver any home equipment that patient will need when they are discharged. I use Brightree , Allscripts, Apacheta Transport Manger, and Sunrise in St Vincent's System.
Ogdensburg, NY, 04/2018 - 06/2019
- Kept reception area clean and neat to give visitors positive first impression.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Collected, sorted, distributed and sent mail and packages.
- Routed incoming mail and messages to relevant personnel without delay.
- Check in all patients
- Checked out patient
- Filed
- Surgery call backs
- Confirmed appointment for next day
- Closed down office at night
- Balanced daily income
- Use credit card machine, Care credit machine
- Processed new patients and updated client records with key information using [Software].
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
City, STATE, 04/2004 - 04/2015
- Processed new patients and updated client records with key information using [Software].
- Scheduled annual checkup appointments, consultations and surgery visits for various animals, including dogs and cats.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Entered data from pet records and office visits into computer system using [Software].
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Answered owners' animal health questions and educated on healthy animal care practices.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed skilled administrative work to support all office staff and operational requirements.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
- Completed and filed financial documentation for accounting purposes.
- Coordinated front office duties, including customer service, patient scheduling and billing.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Ordered RX Food for clinic
- Took care of outstanding bills
- Purged files
- Daily, monthly and yearly reports
- Run Heartworm test
- Run fecal float test.
- Fill Prescriptions
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School Attended
- Maconaquah High School
Job Titles Held:
- Hospital Liasion
- Office Manager/Receptionist
- Veterinary Receptionist
Degrees
- High School Diploma
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