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Hospital Administrator Resume Example

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HOSPITAL ADMINISTRATOR
Summary

Innovative, flexible, and dedicated insurance professional with 25 years experience in Underwriting, Marketing, and Internal Communications in Property & Casualty. Very Customer Service oriented.

Highlights
  • Client relations expert
  • Property and casualty products
  • Active Property and Casualty Insurance License with the State of Florida
  • Complaint handling and resolution
  • Skilled in MS Office
  • Customer Service, Underwriting, and Marketing
  • Prospecting
  • Special events/convention planning
  • Team building expertise
  • Strategic account development
  • Relationship selling
Accomplishments

Created strategies to develop and expand existing customer sales, which resulted in a 20% increase in monthly sales.

Increased sales volume by adding 100 new agents in the assigned territory.

Hired, trained and managed a team of 3 successful product managers.

Promoted to Marketing Manager


Experience
Hospital Administrator11/2014 to 11/2015Company NameCity, State
Office Administration
  • Accounting Payroll Processing and HR Management Maintained up-to date knowledge of Product Updates and Product Usage Account Payables/Receivables Maintained Hospital and Professional Licensing Created new processes and systems for increasing customer service satisfaction.
Marketing Manager01/2014 to 01/2015Company NameCity, State
  • Expand agents knowledge of PEO's Design and distribute marketing materials Prepared necessary paperwork to process paperwork for PEO Quotes Followed up with potential clients regarding information requests.
  • Managed the complete redesign and launch of the PEO Source's website.
  • Designed and created marketing material for sales meetings, trade shows and company executives.
  • Managed both inbound and outbound marketing campaigns to generate new business.
Territory Sales Manager01/2013 to 12/2013Company NameCity, State
  • Increased Agency Base in the territory by 35% in first 12 months.
  • Called on 20 warm and cold leads each week to expand client base.
  • Trained appointed agents on the systems and underwriting guidelines.
  • Visited agents on a regular basis to review production and claims, discuss goals, monitor performance of agents, and set production requirements.
  • Processed applications, payments, corrections, endorsements and cancellations.
Commercial and Worker's Compensation Inspector01/2011 to 01/2013Company NameCity, State
  • Inspected Commercial Property, Inland Marine, General Liability, Garage, and Workers Comp Risks.
  • Evaluated locations and made recommendations of potential hazards and insurability.
  • Directed improvement plans and trained new inspectors.
Marketing Representative01/2007 to 03/2011Company NameCity, State
  • Increased Agency Base in Territory by 75% In first 12 months Increased Direct Earned Premium by 55.4% Over 12 months Increased Web usage of new website months by 50% Decreased Overall Expense Ratio by 26% in second year by working closely with Marketing and Product management to achieve correct product placement.
  • Coordinated all insurance convention participation, planning, setup, and marketing communications .Earned a promotion to Senior Marketing Representative for my work in targeting new business opportunities.
Marketing Representative/Marketing Manager01/2005 to 01/2007Company NameCity, State
  • Expanded Agency Base by 78% in less than two years by consistently delivering goal- surpassing marketing results and realizing complete agent satisfaction.
  • Decreased loss ratio by 36% in second year Developed, implemented and monitored new underwriting guidelines for the company.
Personal Lines CSR/Agent01/2003 to 01/2005Company NameCity, State
  • Processed applications, payments, corrections, endorsements and cancellations.
  • Promoted agency products to customers in person, on the telephone and in writing.
  • Submitted up-to-date activity and production logs to agency management for review.
  • Prepared necessary paperwork to process insurance sales and renewals.
Education
Business Certification: Business: Business1986The Boyd Business SchoolCity, State, USA
220 License: Property and Casualty1997Andy Beverly Insurance SchoolCity, State, USA
Affiliations

Latin Association of Insurance Agents (LAAIA)


Florida Association of Insurance Agents (FAIA)


Certified Professional Insurance Agent (CPIA)

Skills

Accounting, Customer Service, General Office, Human Resources, Insurance Sales, Team Leadership, Marketing and Communications, marketing materials, marketing material, Marketing & Sales, , Office Administration, Payroll Processing, and Underwriting.

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Resume Overview

School Attended

  • The Boyd Business School
  • Andy Beverly Insurance School

Job Titles Held:

  • Hospital Administrator
  • Office Administration
  • Marketing Manager
  • Territory Sales Manager
  • Commercial and Worker's Compensation Inspector
  • Marketing Representative
  • Marketing Representative/Marketing Manager
  • Personal Lines CSR/Agent

Degrees

  • Business Certification: Business : Business 1986
    220 License : Property and Casualty 1997

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